Monitor nationwide communication system to guarantee seamless operation
Provide tier 1 and 2 levels of support internal and externally facing customers. This includes identifying field problems, isolating root cause of identified issues, and initiating corrective actions in fielded systems.
Interact with system engineers, program managers, and field engineers regarding ongoing infrastructure activities.
Responsible for escalating and interfacing with vendor technical assistance centers to resolve vendor software issues.
Practice standard cyber security operations to maintain the overall cyber security posture of both internal and third-party solutions provided to our mission critical communications customers.
Travel up to 25% as needed.
Ability to obtain a US Security Clearance

Requirements

Bachelor’s Degree and a minimum of 2 years of prior related experience
Graduate Degree or equivalent with 0 to 2 years of prior related experience
In lieu of a degree, minimum of 6 years of prior related experience in Field Engineering
Security + certification
Experience with virtualization platforms
Experience with Windows operating systems
Experience with CISCO routers and switches networking.
2 plus years of experience with server administration (preferred)
2 plus years of experience with Red Hat Enterprise Linux or other Linux operating systems (preferred)
Experience with both Windows and Linux server administration (preferred)
Experience with system administration utilizing Active Directory (preferred)
Experience with configuring and operating CISCO network devices (preferred)
Experience with running network scans and analyzing data for security vulnerabilities (preferred)
Ability to communicate issues in a less technical sense to customers
Demonstrate leadership skills which include customer focus, change management, teamwork, diversity, and integrity
Ability to set priorities and meet deadlines
Tier 1 and 2 technical troubleshooting experience (preferred)

Benefits

health and disability insurance
401(k) match
flexible spending accounts
EAP
education assistance
parental leave
paid time off
company-paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows operating systemsCISCO routersCISCO switchesserver administrationRed Hat Enterprise LinuxLinux operating systemsActive Directoryvirtualization platformsnetwork scanstechnical troubleshooting

Soft Skills

communicationleadershipcustomer focuschange managementteamworkdiversityintegrityprioritizationdeadline management

Certifications

Bachelor's DegreeGraduate DegreeSecurity + certification