Engineering Services Specialist

L3Harris Technologies

. Lead a small service desk call center supporting a U.S.

Posted 3/28/2026full-timeHerndon • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MySQLPython

About the role

Key responsibilities & impact

Lead a small service desk call center supporting a U.S. Department of Defense program
Provide technical support for web-based and client-based applications, SATCOM communications devices, and related services
Troubleshoot core service components, access issues, configurations, and operational use cases
Monitor system and support performance through data analytics and reporting
Track and document government technical support inquiries, service interruptions, and maintenance activities
Maintain comprehensive records of all maintenance, repairs, downtime, changes, and system updates
Facilitate smooth transitions from IRAD to product release for provisioning, field upgrades, software tools, and repairs
Serve as the primary support contact for program partners, building and maintaining trusted relationships
Provide high level summary and detailed account of problem description and troubleshooting steps
Enter validated issues and failures into JIRA
Attend program meetings as requested
Provide service desk and performance reporting on a weekly and monthly basis
Oversee and administer service desk application to ensure prioritization of aging tickets
Provide minor service desk application customizations
Maintain and create new service email accounts as needed for call center/service desk support
Contribute to monthly and annual program deliverables including reports and support plans
Maintain security posture to protect customer data and restrict access
Create and maintain troubleshooting steps, standard response/solutions, and desktop procedures for internal support team

Requirements

What you’ll need

Bachelor’s Degree and minimum 4 years of prior relevant experience
CompTIA Security+ or comparable IA security training and certification completion within the past year
Active DoD Secret clearance
2+ years of recent prior experience using or supporting SATCOM devices and services in either commercial or DoD capacity
2+ years of experience as a privileged user or administrator of service desk or issue tracking software application
Data analytics and reporting using MS Excel (advanced user)
Experience with Atlassian toolset JIRA desired
Understanding of Iridium Satellite services Short Burst Data (SBD) or Distributed Tactical Communications System (DTCS), use cases and operational concepts
Running and modifying MySQL queries and Python scripts
Windows OS and browser certificate stores; troubleshooting certificate issues with SSL/TLS
SharePoint site administrator experience
Proficient with Microsoft products, including Excel, Word, Visio, Power Point
Assertive with good oral and written communication skills
Able to work independently and adjust to changing priorities

Benefits

Comp & perks

Health insurance
Retirement plans
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsreportingtroubleshootingMySQLPythonservice desk administrationSATCOM supportSSL/TLSMicrosoft ExcelMicrosoft Word

Soft Skills

communicationrelationship buildingindependenceadaptabilityassertiveness

Certifications

CompTIA Security+DoD Secret clearance