Lead, Engineering Services and Technical Performance Manager
L3Harris Technologies
full-time
Posted on:
Location Type: Office
Location: Herndon • Virginia • United States
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Job Level
About the role
- Maintain/track daily updates regarding system failures, system performance, and performance metrics for both ADS-B radio stations and FAA Service Delivery Points
- TPM Reporting must confirm and present evidence supporting their outage conclusion, including network performance management processes
- Update performance tracking presentations for FAA and L3Harris management covering current-month outages and performance issues
- Develop corrective action plans in response to FAA requests and track completion of planned efforts
- Coordinate with multiple program teams performing artifact analysis for all outages
- Provide clear evidence supporting outage times defined by L3Harris
- Lead and manage the outage investigation process with L3Harris Engineering Modeling and Analysis team
- Create and deliver on-time monthly CDRL documents to FAA
- Communicate and coordinate network and system performance to L3Harris and FAA management
- Obtain the technical performance proof and adjust impact and cause statements in reports accordingly
- Track analysis requests and collect results to be incorporated into report deliverable
- Drive the investigation/analysis process workflow across multiple elements of the organization and generate TPM Outages and Deviation report deliverables at the end of the month
- Travel <10% of the time, typically 1 week per quarter
- Interface and maintain good relationship with FAA Second Level Engineering (SLE)
- Develop process and procedure documentation, focusing on identifying and implementing process improvement opportunities throughout the program performance tracking lifecycle
- Obtain and maintain an FAA Public Trust clearance
Requirements
- Bachelor’s Degree
- Minimum of 9 years of prior relevant logistics or project management experience
- Graduate Degree and a minimum of 7 years of prior related experience
- In lieu of a degree, a minimum of 13 years of prior related logistics or project management experience
- Working knowledge of Microsoft Office Suite a plus
- Past experience demonstrating the ability to track network performance status
- General knowledge of computer networking terms and processes
- General knowledge of aviation terms and processes
- Self-motivated and receptive to learning and expanding personal knowledge base
- Personable with good communications skills to interface with customers and suppliers
- Willing to learn and work both independently and in a team environment with minimal supervision
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance metricsnetwork performance managementcorrective action plansartifact analysisoutage investigationCDRL documentsprocess improvementperformance trackinglogistics managementproject management
Soft skills
communication skillsself-motivatedteamworkinterpersonal skillsorganizational skillsproblem-solvingadaptabilityleadershipanalytical thinkingcustomer interface
Certifications
Bachelor’s DegreeGraduate DegreeFAA Public Trust clearance