Associate, Network Control Specialist
L3Harris Technologies
full-time
Posted on:
Location Type: Office
Location: Melbourne • Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide technical support for large private communications network.
- Handle first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
- Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
Requirements
- To be eligible, applicants must be pursuing a Bachelor’s Degree in Telecommunications, Engineering, Networking, or Information Technology or have completed their Bachelor’s degree within the last 12 months, regardless of age.
- Preferred Skills: Experience with call center phone systems and working with geographically dispersed teams.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience with Layer 1 Troubleshooting.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network troubleshootingnetwork managementLayer 1 troubleshootingEnterprise Data networksT1T3EthernetIPRFtrouble ticketing
Soft skills
customer supportcommunicationproblem resolutionteam collaborationanalytical skills