L2L

Implementation Consultant

L2L

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Strategically implement new enterprise client onboarding, with a focus on solving crucial customer pain points via L2L workflows
  • Deliver on-site customer training to build client expertise in the L2L system
  • Support and drive ongoing product adoption through shop floor and leadership engagement
  • Monitor system usage and application throughout the implementation
  • Collect and share client feedback to the Product team for continued system improvement
  • Identify customer success stories to enable the customer to see they are receiving continuing business value from L2L, leading them to become advocates for L2L
  • Troubleshoot customer technical issues as needed
  • Create the foundation for long-term customer growth and adoption in all aspects of the product

Requirements

  • Manufacturing experience (minimum of 3-5 years)
  • Direct experience in Operations is a plus
  • Guiding Change Management in a manufacturing environment is preferred
  • Exposure to and use of lean manufacturing concepts is a plus
  • Manufacturing software (MES, EAM, CMMS, etc.) or similar software implementation experience
  • L2L experience or similar solution experience preferred
  • Project Management leadership and experience
  • Leading and tracking projects (tasks, budget, schedule)
  • Able to develop strong customer relationships as a trusted advisor
  • Communicates effectively in written, virtual, and in-person media
  • Can simplify and describe complex concepts
  • Adaptable per project and environment requirements
  • Passionate about continuous learning and expanding own knowledge/skills
  • Self-starter able to work effectively in a remote environment
  • Proficient in Google Suite, Excel, Word, Powerpoint
Benefits
  • Health insurance
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
L2L workflowslean manufacturingmanufacturing softwareMESEAMCMMSproject managementtroubleshootingcustomer onboardingcustomer training
Soft skills
customer relationship managementeffective communicationadaptabilitychange managementproblem-solvingself-startercontinuous learningtrust advisorsimplifying complex conceptsleadership