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L’OCCITANE Group

Technical Support Assistant

L’OCCITANE Group

Assistente de suporte técnico presencial na fábrica brasileira de cosméticos L'Occitane. Registrando chamados, administrando tarefas básicas no Active Directory e apoiando usuários, conectividade e equipamentos.

Posted 8/7/2026full-timeItupeva • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates proficiency in user support and technical troubleshooting, with a focus on Active Directory management, Windows 10/11, and Microsoft 365 applications. Strong communication and organizational skills enhance user service and incident resolution.

Highest-signal resume keywords
Active Directory ManagementWindows 10/11 SupportMicrosoft 365 ProficiencyUser Service FocusTechnical Education in IT

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Ticketing System ManagementBasic Networking TroubleshootingLaptop and Desktop MaintenancePrinter and Peripheral SetupInformation Security Best Practices
Soft Skills
Good Communication SkillsOrganizational Skills
Industry Keywords
IT SupportUser SupportConnectivity IssuesEquipment Inventory Management

About the role

Key responsibilities & impact
  • Register, monitor and close support tickets in the ticketing system, providing feedback to the user and evidence of resolution.
  • Perform basic tasks in Active Directory upon approved request: password resets, account unlocks and adding users to predefined groups.
  • Support users with common connectivity issues (internet, Wi‑Fi, VPN), identify the problem and escalate to the responsible team when necessary.
  • Install, configure and perform basic maintenance on laptops, desktops, printers and peripherals following company standards and checklists.
  • Advise users on information security best practices (passwords, system access, device usage).
  • Assist with equipment inventory and update records when requested.
  • Escalate to the N2/N3 teams any incident that exceeds the scope of this level, with proper logging and documentation.

Requirements

What you’ll need
  • Technical education in progress or completed in IT, Networking or related fields.
  • Basic knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
  • Familiarity with Active Directory (password reset, account unlock).
  • Good communication, organizational skills and a strong user service focus.

Benefits

Comp & perks
  • Profit sharing based on achieving targets (starting at one month's salary per year)
  • Flexible Meal/Food Voucher
  • Transportation allowance
  • Medical insurance (SulAmérica)
  • Dental insurance (Odontoprev)
  • Sou'L program for mental health and well-being
  • Legal, financial and psychological guidance for you and your dependents
  • Total Pass
  • Life insurance
  • Birthday day off
  • Birthday gift voucher
  • Discounts of up to 40% in our stores and up to 50% in our SPAs
  • Annual volunteer activities with various NGOs
  • Activities with store teams, such as Viva Loja
  • Sextou / Short Friday: early finish once a month
  • Sem Fronteiras program: several weeks per year working remotely from anywhere you choose