Customer Support

• Operational handling of international imports, with a focus on sea freight
• Communication with customers, international offices, agents and suppliers
• Booking cargo space with shipping lines and airlines
• Processing and managing documentation throughout the import process
• Preparing and checking incoming and outgoing invoices as well as billing
• Creating and tracking customer SOPs (Standard Operating Procedures)
• Handling complaints and ensuring prompt resolution

Customer Service Specialist, Import – Sea and Air Freight

IT-Support Specialist, 1st Level Support