Sales Quality & Excellence Owner

L-com Global Connectivity

Sales Quality & Excellence Owner leading sales quality and operational excellence for global connectivity solutions. Defining frameworks and monitoring performance across onshore and offshore teams.

Posted 5/2/2026full-timeHayden • California, Idaho, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Define and implement sales quality frameworks for onshore and offshore teams
Monitor and optimize quality of sales interactions
Conduct QA audits and calibrations
Collect and analyze Voice of the Customer insights
Develop SOPs and reporting for continuous improvement
Partner with cross-functional teams to implement improvements
Ensure adherence to SLAs and KPIs

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Quality Management, or a related field
5+ years of experience in sales quality or process improvement
Ability to define and implement sales quality frameworks
Strong understanding of SLA/KPI management
Exceptional analytical and communication skills
Experience reviewing sales interactions and conducting QA audits
Proficient with business and quality tools (e.g., Microsoft Office, CRM systems)

Benefits

Comp & perks

Sales quality frameworks
Customer experience enhancement
Operational excellence
Continuous improvement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales quality frameworksQA auditsprocess improvementSOP developmentdata analysisKPI managementsales interaction review

Soft Skills

analytical skillscommunication skillscollaborationcross-functional teamwork