Community and Field Engagement Representative II
L.A. Care Health Plan
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
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Salary
💰 $60,778 - $91,166 per year
About the role
- Support L.A. Care’s mission to provide access to quality health care for Los Angeles County residents by building meaningful connections with members, community partners, and the public
- Conduct presentations, workshops, and outreach events to educate members and community stakeholders about L.A. Care’s Medi-Cal, DSNP, and Covered California programs
- Serve as an L.A. Care ambassador at outreach venues
- Distribute approved educational and promotional materials to increase awareness of health coverage options and program benefits
- Provide culturally and linguistically appropriate information to meet the needs of diverse communities across Los Angeles County
- Educate members and community partners about key regulatory impacts
- Partner with internal teams to ensure messaging aligns with current regulatory guidance and state/federal policy updates
- Build and maintain relationships with community-based organizations, provider groups, advocacy networks, and local government partners to promote L.A. Care programs and services
- Collect feedback from members and partners to identify barriers to enrollment, redetermination, and retention
- Support members in navigating the healthcare system and connecting with enrollment assistance resources, as appropriate
- Plan, schedule, and execute community events including logistics, setup, and coordination with partner organizations
- Track participation, outreach metrics, and community feedback for reporting and evaluation
- Represent L.A. Care professionally and ensure compliance with all marketing and outreach regulatory requirements
- Maintain accurate records of outreach activities, attendance, and outcomes in accordance with L.A. Care standards
- Prepare reports and summaries for management, highlighting community engagement trends and outreach effectiveness
Requirements
- High School Diploma/or High School Equivalency Certificate
- At least 3 years of community and member engagement experience
- Experience in sales of Managed Care products including Medicare Advantage, Medi-Cal and Covered California
- Strong interpersonal and client interaction skills with strong attention to detail and accuracy
- Strong writing skills and calm/professional telephone presence
- Ability to multi-task; flexible and comfortable working in a fast-paced environment and committed to meeting deadlines
- Demonstrates a positive attitude, high energy, and enthusiasm in all interactions and work activities
- Proficient skills in Microsoft Word, Excel, PowerPoint and Outlook
- Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable (English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese)
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community engagementmember engagementsales of Managed Care productsMedicare AdvantageMedi-CalCovered Californiareport preparationoutreach metrics trackingevent planningcultural competency
Soft Skills
interpersonal skillsclient interactionattention to detailwriting skillstelephone presencemulti-taskingflexibilitydeadline commitmentpositive attitudeenthusiasm
Certifications
High School DiplomaHigh School Equivalency Certificate