Lead Unified Communications Engineer
L.A. Care Health Plan
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
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Salary
💰 $121,056 - $199,742 per year
Job Level
About the role
- Lead the troubleshooting and design efforts, including IVR, WebEx, Cisco phone technologies.
- Install, configure, and maintain complex Telecommunication components such as gateways and telecomm software.
- Oversee and coordinate the day-to-day planning, design, operation and maintenance of the voice networks, including call center systems and software.
- Provide strategic direction, guidance and integration of products and services.
- Develop, implement, and maintain policies, procedures, and associated training plans for the telecommunications engineering group.
Requirements
- Bachelor's Degree
- At least 6 years of system testing and integration experience and/or Information Technology (I.T.) Telecommunications.
- At least 3 years of lead experience (process, program, or staff).
- Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, UCM, CVP,VXML,SIP Trunking, Workforce management (WFM) Convergys IVR, WebEx, Jabber, and AVST).
- Demonstrate working knowledge in voice recording technologies such as NICE.
- Critical thinking skills and a team player.
- Strong communication (written and verbal), project management, and organization skills.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system testingintegrationtelecommunicationstelecommunication componentsvoice networkstelecomm softwareCisco UCCECisco PCCESIP Trunkingvoice recording technologies
Soft Skills
critical thinkingteam playercommunicationproject managementorganization
Certifications
Bachelor's Degree