
Member Experience Analytics Data Analyst III
L.A. Care Health Plan
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
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Salary
💰 $88,854 - $142,166 per year
About the role
- Leads end-to-end analytic development, from structured business case definition and requirements gathering to delivery of validated, actionable insights
- Conducts advanced analyses evaluating drivers of quality, operational efficiency, and financial performance
- Coordinates with IT and product owners to ensure analytic outputs are integrated into enterprise systems and recurring workflows
- Develops, optimizes, and automates analytic assets (data models, dashboards, reports)
- Implements and maintains version control, peer review (pull request), and continuous integration practices for analytic codebases
- Mentors and models adherence to analytic development best practices
Requirements
- Bachelor's Degree
- At least 4 years of experience in analytics, with substantial exposure to healthcare operations, managed care, or population health
- Experience leading end-to-end analytic projects, including requirements gathering, data validation, analysis, and delivery of insights
- Experience analyzing call center operations, enrollment services, and appeals and grievances
- Experience analyzing and translating data into actionable insights to improve member experience and member engagement operations
- Expert in SQL for complex exploratory analysis, data modeling, and Extract, Transform, and Load (ETL) processes
- Advanced proficiency in Tableau (or equivalent BI tools)
- Strong statistical and analytical skills, including multivariate analyses, regression, and control charts
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata modelingExtract, Transform, and Load (ETL)Tableaumultivariate analysesregressioncontrol chartsanalytic developmentdata validationautomated analytics
Soft Skills
leadershipmentoringcommunicationcollaborationproblem-solvinganalytical thinkingattention to detailorganizational skillsadaptabilitycritical thinking
Certifications
Bachelor's Degree