Customer Engagement Executive

Kyriba

Customer Engagement Executive engaged with US customers to drive their value realization through cloud-based finance solutions at Kyriba. Managing a diverse US portfolio with strategic relationship development.

Posted 6/14/2026full-timeRemote • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $88,240 - $121,360 per yearWebsite

About the role

Key responsibilities & impact

Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle
Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts
Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them
Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact
Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals
Establish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against them
Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs
Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer
Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities
Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Facilitate Customer Advisory Councils and support executive-level board member relationships
Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step
Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed

Requirements

What you’ll need

Experience in Customer Success / Engagement, Account Management, or Sales
Strong knowledge of SaaS models and value-based engagement
Strong business and financial acumen; treasury domain expertise is a plus
Track record of driving client adoption, retention, and growth
Strong relationship-building, communication, and stakeholder management skills
Problem-solving, negotiation, and organizational abilities
High degree of accountability and a 'can-do' attitude — you own your outcomes
Demonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed one
Self-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it through
Customer empathy paired with a bias for action: you listen deeply, then move decisively
Experience facilitating executive-level meetings and advisory boards is a plus

Benefits

Comp & perks

health, welfare and wellbeing benefits designed to support both your professional and personal life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSalesSaaS modelsValue-based engagementClient adoptionRetentionGrowthFinancial acumenTreasury domain expertise

Soft Skills

Relationship-buildingCommunicationStakeholder managementProblem-solvingNegotiationOrganizational abilitiesAccountabilityEntrepreneurial mindsetCustomer empathyBias for action