Collections

• Research and resolve invoicing questions and/or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers
• Posting of cash, and/or back-up, train as needed including resolving recon items
• Establish/Follow an efficient system for timely follow-ups for clients (internal and external)
• Customer Portal set-up and invoice load
• Assist with ongoing process improvement initiatives
• Understanding of VAT requirements
• Participate and/or drive internal and customer meetings as needed
• Connect/meet with internal team members and customer to help resolve and arrange release of payment
• Prompt reply to internal/external emails including “alias” accounts
• OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

Collections Specialist

Collections Analyst