Customer Success Manager
QbDVision
Customer Success Manager
Kyriba
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage with Kyriba’s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements
- Manage a diverse portfolio of customers
- Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba
- Facilitate executive meetings that measure progress and business impact
- Establish success metrics, annual goals and key objectives with the customer
- Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
- Develop and document advanced, cross-functional, account strategies in Customer Success Plans
- Identify opportunities at customer to grow Kyriba footprint through expansion of services
- Establish, maintain and grow broad and deep relationships within each customer account
Requirements
- Four-year undergraduate degree preferred
- 5+ years of experience in Customer Success, Account Management, or Sales
- Strong knowledge of SaaS models
- Strong business and financial acumen; treasury domain expertise is a plus
- Track record of driving client adoption, retention, and growth
- Expert relationship-building, communication, and stakeholder management skills
- Advanced problem-solving, negotiation, and organizational abilities
- Ability to balance multiple priorities and drive results in a dynamic environment
- High degree of accountability, a “can-do” attitude, and customer empathy
- Experience facilitating executive-level meetings and advisory boards is a plus
Benefits
- Healthcare
- 401(k) matching
- Paid time off
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS modelsCustomer SuccessAccount ManagementSalesbusiness acumenfinancial acumentreasury domain expertiseclient adoptionretentiongrowth
Soft skills
relationship-buildingcommunicationstakeholder managementproblem-solvingnegotiationorganizational abilitiesaccountabilitycan-do attitudecustomer empathyability to balance priorities
Certifications
four-year undergraduate degree
