Customer Success Manager

• Engage with Kyriba’s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements
• Manage a diverse portfolio of customers
• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba
• Facilitate executive meetings that measure progress and business impact
• Establish success metrics, annual goals and key objectives with the customer
• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
• Develop and document advanced, cross-functional, account strategies in Customer Success Plans
• Identify opportunities at customer to grow Kyriba footprint through expansion of services
• Establish, maintain and grow broad and deep relationships within each customer account

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