Senior Client Success Manager – Influencer Marketing

Kyra

Senior Client Success Manager managing global enterprise accounts for Kyra's influencer marketing platform. Owning relationships, orchestrating teams, and ensuring operational precision across multiple campaigns.

Posted 7/8/2026full-time🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Own the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual.
Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it.
If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership.
Lead the Relationship. Own client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve.
Turn Insight into Strategy. Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
Own Delivery End-to-End. Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on-brand, on-time, and within margin.
Protect & Grow Revenue. Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Own exec-ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them.
Keep the System Tight. Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost. Feed client insights back into product development.
Feed Insight Back into Product. Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.

Requirements

What you’ll need

4–6+ years in influencer or creator marketing
Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance.
Enterprise account servicing at scale. Multi-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before.
Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You don't get lost.
Self-starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and don't wait to be told what to do.
Strong hands-on campaign experience, with real fluency in TikTok.
AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, and campaign analysis. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept.
Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards.
CPG or multi-category consumer brand experience is a plus.

Benefits

Comp & perks

Hybrid working. 3 days per week in-office, 4 days during your first 2 weeks of onboarding.
25 days PTO (pro-rated) + bank holidays (pro-rated), 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year.
Annual Learning & Development budget to invest in your skills.
Annual bonus scheme to recognise great work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Campaign AnalysisPerformance ReportingClient OnboardingBudget ManagementKPI PresentationCreative Marketing ActivationsMulti-ThreadingOperational PrecisionData TranslationClient Relationship Management

Soft Skills

Exceptional OrganisationSelf-StarterProactive Relationship BuildingProblem-SolvingTrust Building