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Kyra

Senior Customer Success Manager, Influencer Marketing – SaaS

Kyra

Senior Customer Success Manager for a SaaS influencer marketing platform. Managing client relationships and driving account growth in the UK.

Posted 5/30/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact
  • Build the onboarding playbook and health scoring
  • Own a portfolio of brand accounts
  • Onboard and train new customers
  • Drive product adoption
  • Advise brands on influencer marketing campaigns
  • Engage with customers consistently
  • Monitor usage signals to catch churn
  • Own renewals, expansions, and upsells
  • Provide feedback to Product based on customer insights

Requirements

What you’ll need
  • Four or more years in customer success or account management, ideally in B2B SaaS
  • Experience in creator marketing
  • Proactive approach to customer engagement
  • Ability to build from scratch and create effective systems
  • Data-literate
  • AI experience
  • Excellent writing skills
  • Strong organizational abilities

Benefits

Comp & perks
  • 25 days PTO + bank holidays
  • 4 company-wide days off (Kyra Days)
  • 3 wellness days
  • paid sick leave each year
  • Annual Learning & Development budget
  • Annual bonus scheme to recognise great work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer successaccount managementcreator marketingdata literacyAI experience
Soft Skills
proactive engagementorganizational abilitiesexcellent writing skills