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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer successaccount managementcreator marketingdata literacyAI experience
Soft Skills
proactive engagementorganizational abilitiesexcellent writing skills
Industry Keywords
B2B SaaSinfluencer marketingonboardinghealth scoringproduct adoptioncustomer insightschurn monitoringrenewalsexpansionsupsells
About the role
Key responsibilities & impact- Build the onboarding playbook and health scoring
- Own a portfolio of brand accounts
- Onboard and train new customers
- Drive product adoption
- Advise brands on influencer marketing campaigns
- Engage with customers consistently
- Monitor usage signals to catch churn
- Own renewals, expansions, and upsells
- Provide feedback to Product based on customer insights
Requirements
What you’ll need- Four or more years in customer success or account management, ideally in B2B SaaS
- Experience in creator marketing
- Proactive approach to customer engagement
- Ability to build from scratch and create effective systems
- Data-literate
- AI experience
- Excellent writing skills
- Strong organizational abilities
Benefits
Comp & perks- 25 days PTO + bank holidays
- 4 company-wide days off (Kyra Days)
- 3 wellness days
- paid sick leave each year
- Annual Learning & Development budget
- Annual bonus scheme to recognise great work