Senior Client Success Manager – Creator & Brand Partnerships

Kyra

Manage a portfolio of enterprise fashion and consumer goods brand accounts as a Senior Client Success Manager at Kyra. Focused on influencer marketing through effective strategy and delivery.

Posted 5/11/2026contractRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

You'll manage a portfolio of brand accounts across enterprise fashion and consumer goods clients.
Keep clients, grow them, and run delivery cleanly.
Keep the team aligned, operating efficiently through better systems and technology.
You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. Steady, commercial ownership.
Own client relationships across launches, seasonal campaigns, and always-on programmes. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.
Translate data into clear, actionable plans using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. Keep work on-brand, on-time, and within margin.
Manage renewal timelines and model scenarios with AI to pressure-test the numbers. Identify upsell opportunities. Speak confidently about account growth with real numbers.
Forecast performance. Optimise mid-campaign. Apply learnings to the next programme. Reporting should inform decisions, not just recap them.
Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost.

Requirements

What you’ll need

4–6+ years in influencer or creator marketing
Strong hands-on campaign experience, with real fluency in TikTok
Clear track record of account growth and retention. Bring numbers.
Experience measured against revenue, retention, or quarterly NRR KPIs
AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, renewal modelling, and upsell prep. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept.
Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards
Enterprise fashion or consumer goods experience is a plus
You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed

Benefits

Comp & perks

First week onboarding is in-person in London with the UK team; the rest is remote.
25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
Annual Learning & Development budget to invest in your skills.
Annual bonus scheme to recognise great work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

influencer marketingcreator marketingcampaign managementaccount growthretention strategiesAI fluencyperformance reportingbudget managementKPI analysisdata translation

Soft Skills

client relationship managementteam alignmentcommercial ownershiptrust buildingcommunicationproblem-solvingoperational reliabilityproject managementstrategic thinkingadaptability