Human Resources Generalist
GuideStar Eldercare
Employee Relations Manager
Kyo
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
SeniorLead
About the role
- Investigate and resolve employee complaints, grievances, and policy violations across Kyo, with primary focus on the Behavior Technician (BT) population
- Provide coaching and guidance to mentors, BCBA’s and Talent Consultants on performance management, corrective action, and terminations
- Maintain thorough, compliant documentation of all employee relations matters
- Manage ADA interactive process from intake to resolution and administer FMLA and state leave programs
- Coordinate return-to-work accommodations and light duty assignments
- Oversee workers compensation case management in coordination with the HR Director
- Ensure consistent interpretation and application of company policies and assist in policy updates
- Collaborate with Compliance to mitigate risks and ensure audit-ready records
- Serve as Tier 2 escalation for HR inbox inquiries and oversee benefits enrollment, QLEs, open enrollment, and COBRA
- Partner with Payroll on leave-related pay and final pay and assist HR Director in automation and process improvements using AI
- Track, report, and analyze trends in employee relations, leaves, and accommodations
- Assist with training and development including delivering admin leadership training and mentoring Talent Consultants
- Serve as backup HR point of contact during HR Director absences and conduct manager training on ER and leave policies
Requirements
- Bachelor’s degree in HR, Business, or related field (required)
- 7–10 years of progressive HR experience, with significant focus on employee relations, leaves, and accommodations
- Strong competency in AI, data, and technology, including the ability to support the design and use of AI tools, collect and interpret data, and assist with the implementation, maintenance, and day-to-day administration of technology systems
- Strong knowledge of federal and multi-state employment laws (ADA, FMLA, CFRA, FEHA, etc.) with particular understanding of California labor law
- Experience conducting sensitive investigations and handling high-risk ER cases
- Excellent written and verbal communication skills; ability to influence managers and gain trust
- Healthcare or behavioral health industry experience preferred, but not required
- HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
Benefits
- Excellent opportunities for professional growth and competitive wages
- Vacation/Holiday pay
- 401k program
- Medical, vision, dental, and life insurance benefits
- Cell phone stipends
- Employee Assistance Program
- A supportive, team-based environment
- A strong organizational culture of professional support and development
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee relationsperformance managementcorrective actionFMLA administrationADA complianceworkers compensation case managementdata analysisAI tools implementationsensitive investigationspolicy interpretation
Soft skills
coachingguidancecommunicationinfluencetrust buildingtrainingmentoringcollaborationproblem-solvingleadership
Certifications
SHRM-CPSHRM-SCPPHRSPHR
