Product Manager, Identity and Access
Ford Motor Company
Azure
Client-Facing Technical Support Representative
Kyndryl
full-time
Posted on:
Location Type: Office
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- Deliver exceptional on-site “white glove” service providing technical and operational support to internal clients
- Foster positive client engagement to ensure outstanding client experience
- Coordinate activities between on-site and off-site technical teams and multiple stakeholders
- Provide hands-on support for service management (incident, request, and problem resolution)
- Manage asset lifecycle (allocation, De-allocation, tracking, deployment, decommissioning)
- Provide printer and peripheral support and Audio/Video systems for meeting rooms, events, executive briefings
- Develop and recommend approaches to address current problems and issues and communicate mitigation plans
- Work with senior management/support teams to identify and resolve technical problems
- Become a go-to technical expert for Kyndryl’s and build CIO support relationships
- Coach and mentor teams and Kyndryl employees to ensure proactive, self-learn attitude
Requirements
- Minimum 3 years of on-site IT support experience
- Graduate / Diploma in Electronics or Computer Science
- Mandatory IT certification: Microsoft Azure Fundamental / RHCE / CCNA / ITIL
- Proficiency in spoken & written English
- Strong customer facing/handling skills with a positive & servant leadership service attitude
- Asset tagging, verification, and inventory management experience
- Familiarity with installation, configuration, and troubleshooting of a wide range of hardware and software
- Strong analytical skills to analyze system data, audit findings, and usage trends
- Ability to translate technical issues into client-understandable language
- Coaching and mentoring skills to promote proactive, self-learning attitude
Benefits
- State-of-the-art resources and Fortune 100 clients
- Employee learning programs with access to certifications including Microsoft, Google, Amazon, Skillsoft, and many more
- Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
- Benefits that give you choice and support you and your family through the moments that matter
- Employee referral program (Get Referred!)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportasset lifecycle managementprinter supportAudio/Video systems supportinstallationconfigurationtroubleshootinginventory managementanalytical skillsproblem resolution
Soft skills
client engagementcustomer facing skillsservant leadershipcoachingmentoringcommunicationpositive attitudeproactive attitudeteam collaborationtechnical translation
Certifications
Microsoft Azure FundamentalRHCECCNAITIL
