Digital Workplace Services – AI-Powered Contact Center Lead
Kyndryl
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $173,280 - $329,280 per year
Job Level
About the role
- Develop consult-led propositions to drive new business for AI-Powered Contact Centers
- Work collaboratively across our business to position Copilot as the UX for AI
- Develop joint GTM initiatives with key partners such as Microsoft, Amazon, and Five9
- Drive sales and technical enablement of AI-Powered Contact Center solutions
- Provide solution leadership during key client engagements
- Own growth targets for sales and revenue associated with the DWS AI-Powered Contact Center business
- Mentor and inspire a new generation of AI-Powered Contact Center experts
Requirements
- 10+ years experience in technology consulting, workplace transformation or IT services
- Deep expertise in workplace modernization technologies, primarily grounded in Contact Center platforms (CCaaS / IVR)
- Strong technical background in Contact Center technologies
- 5+ years experience of partnering with Microsoft
- Passionate about transforming customer and employee experience
- Strong business acumen
- Experience working in a highly-matrixed organization
Benefits
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technology consultingworkplace transformationIT servicesContact Center platformsCCaaSIVRsales enablementsolution leadershipbusiness growthrevenue management
Soft skills
collaborationmentoringinspirationbusiness acumencustomer experience transformationemployee experience transformation