Senior Customer Success Manager
Kong Inc.
CloudMicroservices
CRM Consultant
Kyndryl
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
Sitecore
About the role
- Provide expert-level support and guidance on MS-Dynamics 365, Salesforce Microsoft 365, PowerApps, SharePoint Advanced, SiteCore
- Analyse business requirements and translate them into effective MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions
- Configure and customize Maconomy modules to meet business needs
- Conduct training sessions for end-users and provide ongoing support
- Collaborate with cross-functional teams to ensure seamless integration of MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions with other systems
- Develop and maintain documentation for MS-Dynamics 365, Salesforce Microsoft 365, PowerApps processes and configurations
- Troubleshoot and resolve issues related to MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions modules
- Perform Hands-on activities of tickets analysis, Identify, test & apply resolution in MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions
Requirements
- Bachelor’s degree in information technology, Sales/Marketing Legal or a related field
- 8+ years of experience as a MS-Dynamics/Salesforce Sr Functional Consultant
- MS-Dynamics 365 / Salesforce Certifications
- Strong understanding of MS-Dynamics, Salesforce
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams and client
- Experience with business process configuration, requirements gathering, fit-gap analysis, testing and validation, end-user training, and troubleshooting and support.
Benefits
- Kyndryl cares about your well-being
- Employee learning programs
- Volunteering and giving platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS-Dynamics 365SalesforcePowerAppsSharePoint AdvancedMaconomybusiness process configurationrequirements gatheringfit-gap analysistesting and validationtroubleshooting
Soft skills
problem-solvingattention to detailcommunicationinterpersonal skillscollaboration
Certifications
MS-Dynamics 365 CertificationSalesforce Certification
