Senior IT Support Specialist
JumpCloud
LinuxPython
Helpdesk Agent
Kyndryl
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Junior
Tech Stack
AzureITSM
About the role
- Helping customers solve their problems every day
- A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service
- You’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams)
- Treating our customers to concierge-level care
- You will also work with back-office teams to handle escalations
- Your chance to work alongside senior co-workers who will share their knowledge
- Interact with many different people on a variety of problems
- Grow your experience, skill, and grasp of what other job roles do
Requirements
- Minimum 1.5 to 2 years Service Desk experience
- Understanding and implementing ITIL best practices for IT service management
- Should have the overview knowledge of Azure & Active Directory
- Managing user accounts and permissions in the identity and access management system
- Should have insight knowledge of working in Service Now tool and service now reporting
- Flexibility to modify approach and adapt to customer needs
- Experience modifying approaches and adapting to customer needs
- Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction
- Effectively communicating with users and team members
- Developing and utilizing a knowledge base for faster issue resolution
- Conducting thorough analyses to prevent recurring issues
- Strong analytical skills required for resolving technical issues efficiently
- Providing technical support via remote tools
- Creating and maintaining detailed documentation for processes and solutions
- Efficiently managing time to handle multiple tasks and projects
- Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams
Benefits
- Benefits that give you choice
- Reflect the diversity of our employees
- Support you and your family through the moments that matter
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Service Desk experienceITIL best practicesAzureActive Directoryidentity and access managementService Nowtechnical supportissue resolutiondocumentationspreadsheets
Soft skills
problem solvingcustomer servicemulti-taskingflexibilitycommunicationanalytical skillstime managementadaptabilitycollaborationcustomer satisfaction