JumpCloud

Senior IT Support Specialist

JumpCloud

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Senior

Tech Stack

LinuxPython

About the role

  • Handle IT support requests from internal end users.
  • Follow up on outstanding requests and ensure timely resolution.
  • Create accounts and configure hardware as part of the on-boarding process.
  • Assist with employee training and onboarding.
  • Manage and monitor internal IT assets to ensure accurate inventory records.
  • Support computers, printers, scanners, computer peripherals.
  • Become a pro using our own platform to support our own employees.
  • Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
  • Work with vendors to procure equipment

Requirements

  • 4-6 years of IT experience, or equivalent education.
  • A strong desire to learn new technologies.
  • Process driven and highly organized.
  • The ability to give and receive constructive feedback.
  • The ability to thrive in a fast-moving, team-oriented, collaborative environment.
  • You can demonstrate critical thinking to resolve day-to-day end user issues.
  • You are a people person with strong customer service and troubleshooting skills.
  • Vendor management.
  • Proficient in Mac OS X and Windows. We’ll throw a few Linux systems in there to keep you on your toes.
  • Ability to translate technical information to non-technical users.
  • Experience with SSO.
  • Scripting in PowerShell (Python would be a plus).
  • ITIL awareness a plus.
Benefits
  • JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportaccount creationhardware configurationemployee traininginventory managementtroubleshootingscriptingPowerShellPythonSSO
Soft skills
customer servicecritical thinkingcollaborationorganizationfeedbackadaptabilityteam-orientedcommunicationproblem-solvingdesire to learn