Operations

• Lead country operations processes
• Identify and resolve bottlenecks, inefficiencies, and risks in daily operations
• Drive automation initiatives to streamline tasks and unlock capacity for higher-value activities
• Establish and enforce SOPs aligned with group standards while tailoring to local market dynamics
• Serve as a bridge between operations and product teams, ensuring long-term sustainability
• Monitor liquidity to ensure uninterrupted product availability
• Lead planning and forecasting activities
• Act as primary liaison with financial institutions on funding and compliance
• Provide operational input into partner negotiations to support Kuunda’s scaling needs
• Oversee collections performance across partners, ensuring recovery targets are met
• Lead regular performance reviews, converting insights into actionable strategies
• Implement data-driven risk mitigation measures to strengthen portfolio health
• Design incentives and accountability frameworks to drive strong team performance
• Align field collections with digital tools to create cohesive multi-channel strategies
• Deliver consolidated performance reports with actionable insights for leadership
• Use analytics platforms to monitor trends, operational SLAs, and funding requirements
• Oversee efficient back-office operations, ensuring rapid, accurate partner support
• Monitor support systems and coordinate interventions to minimize downtime or issues
• Build internal and partner capability through training programs on compliance and operational best practices
• Cultivate strong relationships with financial institutions and ecosystem partners
• Provide transparent, data-driven insights to strengthen collaboration
• Support the Country Director with operational intelligence for partner engagements

Operations Manager

Operations Manager