Customer Success Manager – Strategic

Kustomer

Strategic Customer Success Manager at Kustomer handling post-sale relationships. Driving product adoption and customer satisfaction with AI-powered solutions in a hybrid work environment.

Posted 5/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $120,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Managing the end-to-end customer relationship post-sale
Driving product adoption so customers see real, tangible value
Understanding each customer's KPIs and business goals
Influencing the future of the Kustomer platform by funneling customer feedback
Acting as the internal voice of the customer
Partnering with Technical Account Managers to help customers implement new products and features
Expanding our list of referenceable customers
Traveling approximately 25% of the time to build deep, high-impact customer relationships in person

Requirements

What you’ll need

Bachelor's degree or equivalent professional experience
7+ years of Customer Success or Account Management with a technical SaaS product
Solid industry and/or technical domain knowledge in SaaS, CRM, CX/Support Software, or APIs
Effective communication and interpersonal skills
Highly organized, with strong project management instincts
Experience advocating for customer needs internally and driving cross-functional teams to solutions
Creative problem-solving skills and the ability to thrive in ambiguous situations
Comfort using data to identify patterns and inform recommendations for product or process improvements

Benefits

Comp & perks

100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSCRMCX SoftwareSupport SoftwareAPIsproject managementdata analysiscustomer relationship management

Soft Skills

effective communicationinterpersonal skillshighly organizedcreative problem-solvinginfluencingadvocating for customer needsdriving cross-functional teamsthrive in ambiguous situations

Certifications

Bachelor's degree