Creative Director

Kustomer

Creative Director managing visual identity of Kustomer's brand across all channels. Leading a small in-house team while engaging in hands-on design work for AI-native customer service.

Posted 4/29/2026full-timeNew York City • New York • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and protect Kustomer's visual identity across all customer touchpoints — digital, print, events, and in-product
Build scalable design systems that deliver consistent, high-quality brand expression across campaigns and channels
Propose creative concepts and strategies, then guide them from brief to ship
Articulate creative vision clearly to executive leadership and incorporate feedback without losing the thread
Own the full range of creative output, including web graphics, landing pages, and blog visuals; social, display, and print advertising; email graphics, event signage, and promotional materials; slide templates for sales kick-offs, town halls, and internal events; and collateral including ebooks, white papers, and infographics
Oversee print production, managing vendor relationships end to end
Partner with marketing, sales, and customer success leaders to deliver against ambitious, measurable goals
Collaborate with product to identify brand expression opportunities that expand Kustomer's reach
Leverage AI tools and emerging design technologies to accelerate creative output and raise the quality bar
Build and sustain a culture of creative excellence
Own creative asset management systems and content organization
Mentor and manage freelance and agency resources as needed

Requirements

What you’ll need

10+ years of creative direction, grounded in strong art direction and design fundamentals
At least 3 years driving brand initiatives in an in-house environment with measurable business outcomes
Experience designing across both B2C and Enterprise SaaS contexts
Fluency in figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent
Proven ability to design compelling presentations in Google Slides
A portfolio with case studies that demonstrate design craft, systems thinking, and leadership
Comfort working with AI-assisted design tools and a genuine curiosity about where the space is headed
Strong business acumen — you balance brand vision against real constraints without losing either
The ability to hold a strong creative point of view while staying genuinely open to collaboration
Experience bringing clarity to ambiguous projects and scaling creative processes in fast-moving environments
Startup experience preferred.

Benefits

Comp & perks

Kustomer offers an array of benefits including competitive salaries and stock options.
In the U.S. we offer 100% healthcare coverage.
401K, WiFi and Mobile reimbursement, and a generous vacation policy.
In the UK we also offer pension, supplemental health insurance and other perks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

creative directionart directiondesign fundamentalsbrand initiativesdesigning for B2Cdesigning for Enterprise SaaSpresentation designsystems thinkingcreative asset managementscalable design systems

Soft Skills

strong business acumencollaborationmentoringleadershipcreative vision articulationadaptabilityclarity in ambiguitycuriosity about design technologiescreative excellence culturevendor relationship management