Kurtosys

Client Services Representative

• Own the delivery experience for a portfolio of high-value clients
• Ensure our solution performs at its best, evolves smoothly, and delivers value
• Lead day-to-day delivery including change programs, releases, and support tickets
• Coordinate cross-functional teams across support, product, development, QA, and design
• Monitor client account health, identify risks early, and implement mitigation strategies
• Maintain accurate records and reporting in the CRM, supporting strategic account planning
• Drive continuous improvement and knowledge sharing within the Customer Support team
• Collaborate with Relationship Managers to provide operational insight

Client Service Manager

Backend Engineer

• Design and build logical and physical databases as well as shape data architecture.
• Lead performance tuning efforts, including query and index optimization.
• Guide engineers on efficient schema design and database access.
• Support platform migrations, clean up legacy schemas, and reduce technical debt.
• Improve monitoring and alerting for database health.
• Find opportunities to automate database maintenance and provisioning.
• Focus on data security and compliance to ensure platforms remain resilient and audit-ready.
• Collaborate with engineering, InfoSec, and operations teams.

Client Service Manager

Senior Database Engineer