Operations

• You will be responsible for the successful performance of the leisure travel of international customers from the beginning to the end.
• Working closely with Sales and other internal department stakeholders, you will also be responsible for supplier relationship management, presenting the creation of tailor-made concepts & itineraries to our international customers.
• As a Project Manager, you will work closely with our Sales team and take the lead and manage throughout the execution phase any project, including supervision on-site as needed.
• In addition, you will oversee all financial matters, ensuring open communication and alignment between key stakeholders, whilst always keeping the most efficient and profitable way in mind.
• Understand client’s needs and expectations, liaising with sales to ascertain client’s precise requirements.
• Manage strategy & planning of all activities related to the specific business assigned, including: Select & negotiate appropriate suppliers to supply all components of the itinerary/package.
• Monitor and control services confirmed within given budgets.
• Oversee all aspects of the execution, handling Sales/Clients enquiries and troubleshooting.
• Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.
• Implement and adopt appropriate systems, procedures & measurement tools to ensure excellent service standard and unparalleled customer satisfaction.
• Schedule business trips and inspection when needed.

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