Kunai

IT Support – Systems Engineer

Kunai

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

MacOS

About the role

  • Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service.
  • Manage and prioritize tickets in Jira Service Management, ensuring timely tracking and resolution of incidents.
  • Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.
  • Lead the migration of PCs to Intune and help build secure, scalable configuration standards.
  • Implement and refine zero-touch provisioning strategies for new devices.
  • Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning.
  • Support identity and access management workflows, including Okta integrations, SAML/SCIM configuration, and workflow automation.
  • Identify opportunities to streamline IT operations through automation and AI-driven tooling.
  • Collaborate with cross-functional partners to maintain compliance, documentation, and operational consistency.

Requirements

  • Strong experience supporting macOS and Windows environments, including device management platforms such as Kandji and Intune.
  • Hands-on administration experience with at least three productivity or collaboration platforms such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, or 1Password.
  • Working knowledge of SOC II compliance principles and security best practices.
  • Experience using Jira Service Management or comparable ticketing systems.
  • Strong troubleshooting and analytical skills with a proactive, solution-oriented mindset.
  • Excellent communication and interpersonal skills with a customer-service focus.
  • Comfort leveraging AI tools to improve efficiency, documentation, and workflow management.
  • Direct experience migrating PCs to Microsoft Intune and building configuration policies (Bonus).
  • Hands-on experience with Okta Workflows or scripting automation (Bonus).
  • Experience supporting distributed or remote-first organizations (Bonus).
  • Additional familiarity with SOC II environments and audit readiness (Bonus).
Benefits
  • Competitive compensation
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
device managementendpoint deploymentzero-touch provisioningmigration to Intuneconfiguration policiesworkflow automationtroubleshootinganalytical skillsscripting automation
Soft Skills
customer servicecommunication skillsinterpersonal skillssolution-oriented mindset