User Operations Associate

Kumu

User Operations Associate at a company engaging with users to understand needs and improve services. Building relationships and identifying growth opportunities through various communication channels.

Posted 6/20/2026contractMakati • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

user engagementrelationship buildinginsight gatheringcommunicationgrowth identificationretention strategiesmonetization strategiesuser advocacy

Tools & Technologies

Google WorkspaceKumu app

Industry Keywords

user behaviorsurveysdiverse user base

About the role

Key responsibilities & impact

Engage with users daily through in app hangouts, chats, or calls
Conduct surveys and gather insights to understand user needs and behavior
Build genuine relationships across a diverse user base
Spot opportunities for growth, retention, and monetization
Act as the voice of the user by sharing actionable insights with internal teams

Requirements

What you’ll need

At least 21 years old
Open to fresh graduates or undergraduates with relevant experience
Tech savvy. Familiarity with google workspace and the kumu app is a plus.

Benefits

Comp & perks

Must have a personal smartphone and laptop
Amenable to shifting schedules, including weekends and holidays