Field Consultant
Kumon Brasil
full-time
Posted on:
Location Type: Hybrid
Location: Ribeirão Preto • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct visits and provide targeted training to franchise units
- Support and develop advisors and franchisees, promoting integration and continuous training
- Adapt approach according to each franchisee’s profile and stage, ensuring correct application of the Kumon Method
- Plan and deliver trainings tailored to the specific needs of each unit to strengthen autonomy and operational quality
- Prepare reports and follow-up plans
- Create action plans and follow-up based on key indicators (enrollments, IC6, TMP)
- Prepare visit reports and keep information up to date for support areas and managers
- Monitor results and propose continuous improvement strategies
- Support implementation of digital tools and ensure organization of schedules and processes
- Contribute to plans and initiatives to strengthen the Kumon brand
- Coordinate and lead meetings
- Coordinate and present regional and general meetings with franchisees, ensuring clear communication and integration among units
- Support meetings with parents and brand-strengthening events
- Act as a bridge between headquarters and units, maintaining consistent and transparent information flow
- Provide tailored consultations
- Offer consultations aligned with the needs and profile of each franchise unit
- Monitor and evaluate the effectiveness of recommendations, analyzing results and proposing specific development plans
- Promote exchange of best practices and strengthen the franchise network
- Data analysis
- Manage and analyze data to track unit performance indicators
- Interpret results and propose strategic actions that support sustainable growth and improvement of key indicators
- Use digital tools for monitoring and decision support
- Satisfaction of franchisees, students and parents
- Contribute to the satisfaction and retention of franchisees, students and parents through a close, empathetic and results-oriented approach
- Support events and initiatives that promote engagement and strengthen the Kumon brand
Requirements
- Bachelor’s degree (completed)
- Intermediate English (desired)
- Proficiency in Microsoft Office, with intermediate Excel skills
- Experience with franchises, business areas, commercial functions and/or consulting (experience in education is a plus)
- Experience with social media and general technology
- Availability to travel
- Residency in Ribeirão Preto and/or surrounding region
- Alignment with education, and with the company’s method and philosophy
Benefits
- Medical insurance: inpatient plan at no cost to the employee and with a fixed fee for direct dependents (not a co-payment)
- Dental insurance: optional
- Childcare allowance: for employees with children up to 5 years old
- Support for employees with a disabled child
- Conexa Saúde: employee support program offering specialized psychological and nutritional guidance (no cost to the employee)
- Vidalink: medication assistance for all employees with no charge up to a monthly cap
- Gympass (now Wellhub)
- Meal allowance
- Food allowance
- Franchise Coordinator Allowance: semiannual bonus paid through payroll in June and December
- Life insurance
- Transportation voucher: for days of in-person work
- Profit sharing (PLR): annual
- Education subsidy: financial support for professional development (subject to cap)
- Free study of Kumon teaching materials for all subjects: employees may study Kumon materials for all subjects using 30 minutes of their daily working hours
- Reimbursement for study using the Kumon Method: available at franchise units for employees and legal dependents
- Language studies: employees may use the benefit cap to study English, Spanish or Japanese (independent from Kumon Method study)
- Birthday day off: paid day off on the employee’s birthday, or the employee may choose a day during the following week if the birthday falls on a weekend
- Career development plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreport preparationaction planningmonitoring performance indicatorsconsultationtraining deliverystrategic action proposaldigital tool implementationfranchise managementeducational methodology
Soft skills
communicationempathyresults-oriented approachadaptabilityleadershipcollaborationproblem-solvingorganizational skillsrelationship buildingcontinuous improvement
Certifications
Bachelor’s degree