KUBRA

Sales

• As a Regional Sales Manager, you will shape our interactions with clients and create the vision match using our suite of Bill-Pay technology solutions to solve client’s business problems, achieving and exceeding a quota of net new business wins within the assigned Utilities industry – this is where your experience in driving new sales opportunities will benefit you
• Develop new business through consultative selling to high-level executives, prospecting, preparation of proposals, and reporting of sales activities to the VP of North American Sales
• Manage the flawless execution of the KUBRA sales process from initiation-to-close – including preparation of sales proposals, delivery of sales presentations, contract negotiations, signing and implementation definition (statement of work), financial analysis, SOW development, and transition to the assigned implementation/account management teams
• Assess industry specific markets, pricing strategies, customer needs, and the competition. In addition, analyze market and product opportunities in conjunction with the appropriate departments
• You will also be travelling – up to 50% – to various client sites throughout the U.S. Travel typically involves day trips to client sites for sales presentations, and for representing and demonstrating KUBRA’s solutions to customers at industry events and trade shows

Regional Sales Manager – Utilities Vertical

Customer Success Manager

• Create the vision match and use the KUBRA products to solve customer’s business problems.
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
• Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
• Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Travel as required to the US

Client Success Manager

Analytics Engineer

• Own a curated catalog of business metrics and KPIs, ensuring consistent definitions and alignment across products and clients.
• Design, build, and automate dashboards and reports in Power BI and Looker, backed by robust data models and clear analytical logic.
• Partner with Data Engineering to define reporting datasets, enforce data quality checks, and uphold governance standards.
• Deliver accurate, timely reports and dashboards to stakeholders with high reliability and attention to detail.
• Conduct in-depth analysis to identify trends, drivers, and opportunities, providing actionable recommendations to business leaders.
• Automate recurring reporting processes (e.g., QBRs, client packages) using reusable datasets, templates, and semantic layers.
• Model, query, and transform data using SQL; maintain performant data pipelines, refresh schedules, and access controls.
• Collaborate with Data Science to support experiments and track ML/AI outcomes through production dashboards.
• Partner with cross-functional teams (Product, CXT, Finance, Client Success) to align metrics with company and client goals.
• Document analytical logic, KPI definitions, data lineage, and assumptions to enable self-service and knowledge sharing.
• Implement QA for data assets, including validation, regression testing, and monitoring for anomalies.
• Stay current with BI and analytics tools and best practices; recommend and adopt improvements that enhance reliability, performance, or usability.

Security Operations

• Maintain the security infrastructure (Firewalls, IDS/IPS, AV, SIEM, FIM, servers etc)
• Perform firewall operational tasks as approved
• Monitor systems, software and skills to stay ahead of emerging threats: Lead or participate in security investigations and Assist during Incident Response and Recovery activities.
• Maintain and enforce KUBRA’s IT management control framework that defines the institution’s overall approach to IT risk and control
• Participate in on-call rotation to respond, investigate and resolve Security Incidents
• Track and action alerts to ensure proper response is taken by coordinating the work efforts of internal teams and actions required of external service providers.
• Apply understanding of environment and operational issues to work with external or internal parties for implementation or optimization of specific SIEM use cases to help improve detection and response.
• Maintain the vulnerability security digest and provide updates to relevant parties
• Monitor threat feeds and provide regular threat intelligence updates.
• Conduct access control reviews on a case-by-case basis to systems and work with internal and external resources to update user control lists and provide reports.
• Assist in remediation tasks related to audits/penetration tests.
• Participate in internal and external table-top exercises related to cybersecurity.
• Assist in development of process and procedure documents for Security Operations.
• Evaluate and provide guidance to exemption requests as per corporate policy and standards, to advise of risk involved.

Security Operations Analyst

Procurement

• Conduct market research, identifying and qualifying vendors, negotiating contracts, and managing vendor performance.
• Maintain the accuracy of all the tools and processes used in Vendor Management such as Linksquares, Oracle and ServiceNow.
• Conduct spend and deal analytics to facilitate technology negotiation processes during initial procurement and subsequent renewals, offering comprehensive insights into our expenditure.
• Work closely with our parent company and their sourcing team along with internal stakeholders to understand their needs, align sourcing objectives, and ensure compliance with policies and procedures.

Manager, Strategic Sourcing

Support Engineer

• Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts
• Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders
• Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
• Report details on issues to developers and manage communications with clients as issues are worked on and resolved
• Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
• Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
• Assists with classification and prioritization of issues
• Execute case/ticket service requests requiring code and / or configuration updates
• Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking
• Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
• Lead weekly case review with key clients
• Participate in client meetings both on and off site as directed by their Team Leader
• Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
• Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
• Provide on-call after-hours support on a rotating basis
• Develop and document new troubleshooting procedures as necessary
• Build and maintain knowledge of supported products and implementations
• Perform configuration and code changes on existing applications to meet customer needs
• Provide timely responses by phone, notes and/or email to clients for case/ticket/telephone inquiries
• Participate in client training on product/service features and functionality
• Escalate complex issues to other Teams as needed to ensure problems reach a resolution quickly
• Monitoring of systems
• Work on special projects as required

Technical Client Support Analyst

DevOps Engineer

• Ensure that infrastructure and applications have high-quality Service Level Agreements (SLA) and Service Level Objectives (SLO) that are measured and adhered to
• Ensure KUBRA maintains well-documented standards and best practices to ensure existing and new services are built for high availability and security
• Ensure appropriate automation and observability exists to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents
• Ensure that any incidents are thoroughly investigated and documented appropriately, along with the corresponding problem records with corrective actions
• Participate in the Architectural Review Process for new and existing services being built for the KUBRA HQ platform, ensuring compliance with standards and best practices for high availability, observability, security, and cost efficiency
• Work closely with Development, Infrastructure, and Operations teams to lead the root cause analysis related to any major incidents – leading senior stakeholder communication, driving problem-solving, and debugging with best practice techniques
• Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with Platform Engineering and Software Engineering teams to remediate any findings
• Perform periodic audits of applications and infrastructure to ensure compliance with standards and identify necessary remediation

Site Reliability Engineer

QA Engineer

• Serve as the QA champion on assigned projects, ensuring quality standards are met across web, mobile, and API solutions.
• Design and execute a variety of tests (functional, regression, performance, end-to-end, etc.) and deliver clear, timely results.
• Develop and maintain automated test cases for new and existing features to improve speed and accuracy.
• Collaborate with Product and Engineering teams to analyze requirements, create test strategies, and validate business needs.
• Document defects, track resolutions, and provide metrics to support continuous improvement.
• Support troubleshooting of production issues and assist in knowledge transfer to internal teams.

Senior QA Engineer

Operations

• Manage design projects from start to finish—set timelines, track progress, and raise flags early when something might cause delays
• Facilitate team meetings (daily check-ins, planning, and reviews) to keep work moving and aligned
• Create and maintain templates and tools to improve planning and delivery of design work
• Document processes and decisions clearly for cross-functional use by design, engineering, and product
• Remove roadblocks that prevent the design team from focusing on creative work
• Support team organization for day-to-day operations and long-term planning
• Improve workflows and maintain clear documentation to help the team stay focused, organized, and equipped

Design Operations Specialist

Accounts Payable

• Ensure timely processing of supplier’s invoices by payment processing department
• Ensure timely processing of payments to suppliers by payment processing department
• Review and correct coding of requisitions and or invoices
• Monthly accrual of certain expenses
• Assist in preparation of annual expense budget
• Assist in response to external and internal auditors
• Reporting to the Corporate Controller
• Work in-office on Tuesdays, Wednesdays, and Thursdays at Mississauga (Tomken Road) office

Project Manager

• As a Project Manager at KUBRA, you’ll play a key role in driving the success of complex, high-impact projects from kickoff to completion.
• Acting as the primary point of contact for both clients and internal teams, you’ll be at the center of communication and collaboration throughout the entire project lifecycle.
• This is a highly visible role where you’ll provide strong leadership, ensure seamless execution, and deliver outstanding results for KUBRA’s clients, internal teams, and stakeholders.
• This is a hybrid opportunity in Mississauga, ON.

• KUBRA is in growth mode and seeking a talented Platform DevSecOps Engineer to join our DevOps team!
• In this role, you will design, build, and operate KUBRA’s Internal Developer Platform (IDP), empowering product teams to deliver, observe, and secure microservices with speed and reliability.
• This is a software-centric engineering position where you’ll leverage your expertise in Python/Go, Terraform, and Kubernetes to create self-service infrastructure and streamline automation.
• A key aspect of the role involves integrating and automating AWS managed security services, ensuring security is seamlessly built into the platform without compromising developer productivity.
• This is a hybrid position based out of our office in Tempe, Arizona.