KUBRA

Procurement

• Conduct market research, identifying and qualifying vendors, negotiating contracts, and managing vendor performance.
• Maintain the accuracy of all the tools and processes used in Vendor Management such as Linksquares, Oracle and ServiceNow.
• Conduct spend and deal analytics to facilitate technology negotiation processes during initial procurement and subsequent renewals, offering comprehensive insights into our expenditure.
• Work closely with our parent company and their sourcing team along with internal stakeholders to understand their needs, align sourcing objectives, and ensure compliance with policies and procedures.

Manager, Strategic Sourcing

Support Engineer

• Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts
• Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders
• Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
• Report details on issues to developers and manage communications with clients as issues are worked on and resolved
• Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
• Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
• Assists with classification and prioritization of issues
• Execute case/ticket service requests requiring code and / or configuration updates
• Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking
• Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues
• Lead weekly case review with key clients
• Participate in client meetings both on and off site as directed by their Team Leader
• Conduct internal reporting on Key Performance Indicators (KPIs) for cases under management
• Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teams
• Provide on-call after-hours support on a rotating basis
• Develop and document new troubleshooting procedures as necessary
• Build and maintain knowledge of supported products and implementations
• Perform configuration and code changes on existing applications to meet customer needs
• Provide timely responses by phone, notes and/or email to clients for case/ticket/telephone inquiries
• Participate in client training on product/service features and functionality
• Escalate complex issues to other Teams as needed to ensure problems reach a resolution quickly
• Monitoring of systems
• Work on special projects as required

Technical Client Support Analyst

DevOps Engineer

• Ensure that infrastructure and applications have high-quality Service Level Agreements (SLA) and Service Level Objectives (SLO) that are measured and adhered to
• Ensure KUBRA maintains well-documented standards and best practices to ensure existing and new services are built for high availability and security
• Ensure appropriate automation and observability exists to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents
• Ensure that any incidents are thoroughly investigated and documented appropriately, along with the corresponding problem records with corrective actions
• Participate in the Architectural Review Process for new and existing services being built for the KUBRA HQ platform, ensuring compliance with standards and best practices for high availability, observability, security, and cost efficiency
• Work closely with Development, Infrastructure, and Operations teams to lead the root cause analysis related to any major incidents – leading senior stakeholder communication, driving problem-solving, and debugging with best practice techniques
• Design and conduct fault injection experiments to identify potential weak points in high-availability architecture and work with Platform Engineering and Software Engineering teams to remediate any findings
• Perform periodic audits of applications and infrastructure to ensure compliance with standards and identify necessary remediation

Site Reliability Engineer

QA Engineer

• Serve as the QA champion on assigned projects, ensuring quality standards are met across web, mobile, and API solutions.
• Design and execute a variety of tests (functional, regression, performance, end-to-end, etc.) and deliver clear, timely results.
• Develop and maintain automated test cases for new and existing features to improve speed and accuracy.
• Collaborate with Product and Engineering teams to analyze requirements, create test strategies, and validate business needs.
• Document defects, track resolutions, and provide metrics to support continuous improvement.
• Support troubleshooting of production issues and assist in knowledge transfer to internal teams.

Senior QA Engineer

Operations

• Manage design projects from start to finish—set timelines, track progress, and raise flags early when something might cause delays
• Facilitate team meetings (daily check-ins, planning, and reviews) to keep work moving and aligned
• Create and maintain templates and tools to improve planning and delivery of design work
• Document processes and decisions clearly for cross-functional use by design, engineering, and product
• Remove roadblocks that prevent the design team from focusing on creative work
• Support team organization for day-to-day operations and long-term planning
• Improve workflows and maintain clear documentation to help the team stay focused, organized, and equipped

Design Operations Specialist

Accounts Payable

• Ensure timely processing of supplier’s invoices by payment processing department
• Ensure timely processing of payments to suppliers by payment processing department
• Review and correct coding of requisitions and or invoices
• Monthly accrual of certain expenses
• Assist in preparation of annual expense budget
• Assist in response to external and internal auditors
• Reporting to the Corporate Controller
• Work in-office on Tuesdays, Wednesdays, and Thursdays at Mississauga (Tomken Road) office

Project Manager

• As a Project Manager at KUBRA, you’ll play a key role in driving the success of complex, high-impact projects from kickoff to completion.
• Acting as the primary point of contact for both clients and internal teams, you’ll be at the center of communication and collaboration throughout the entire project lifecycle.
• This is a highly visible role where you’ll provide strong leadership, ensure seamless execution, and deliver outstanding results for KUBRA’s clients, internal teams, and stakeholders.
• This is a hybrid opportunity in Mississauga, ON.

• KUBRA is in growth mode and seeking a talented Platform DevSecOps Engineer to join our DevOps team!
• In this role, you will design, build, and operate KUBRA’s Internal Developer Platform (IDP), empowering product teams to deliver, observe, and secure microservices with speed and reliability.
• This is a software-centric engineering position where you’ll leverage your expertise in Python/Go, Terraform, and Kubernetes to create self-service infrastructure and streamline automation.
• A key aspect of the role involves integrating and automating AWS managed security services, ensuring security is seamlessly built into the platform without compromising developer productivity.
• This is a hybrid position based out of our office in Tempe, Arizona.