KTO Group

Junior CRM & Operations

KTO Group

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • Brazil

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Job Level

Junior

About the role

  • Assist in maintaining relationships with VIP customers by responding to inquiries and resolving any issues in a timely and professional manner.
  • Support the VIP team in executing personalized promotions and campaigns tailored to high-value clients. Ensure all communications are delivered on time and aligned with the brand's strategy.
  • Assist in tracking and reporting VIP activity, providing insights into customer behavior and campaign performance. Help identify opportunities to improve VIP engagement and retention.
  • Work closely with other departments, such as Marketing, CRM, and Customer Support, to ensure VIP customers receive consistent and high-quality service across all touchpoints.
  • Assist in identifying VIPs, monitor their activity and make sure we are proactively engaging with them to understand their needs and ensure they are receiving the appropriate level of service.
  • Help organize and coordinate VIP events, ensuring a seamless experience for clients. This includes managing invitations, logistics, and follow-up communications.
  • Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.

Requirements

  • Relevant experience in customer relationship management, marketing, or hospitality, preferably in roles involving direct customer interaction or VIP service.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-value customers. Excellent organizational skills and attention to detail are essential.
  • Passionate about delivering exceptional customer service, with a proactive approach to anticipating VIP clients’ needs.
  • Capable of handling multiple tasks simultaneously in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required. Familiarity with CRM tools and data analysis is a plus.
  • English at an intermediate level is enough for day-to-day interactions, and any additional languages are a plus.
  • A keen interest in the iGaming or entertainment industries is desirable, along with the drive to grow in the VIP management field.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementdata analysisMicrosoft Office SuiteExcelWordPowerPoint
Soft Skills
interpersonal skillscommunication skillsorganizational skillsattention to detailcustomer serviceproactive approachability to handle multiple tasks