Coordenação de Negócios – Foco em CRM
Sicredi
Junior VIP Specialist – CRM
KTO Group
full-time
Posted on:
Location Type: Hybrid
Location: Porto Alegre • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Customer Relationship Management: Assist in maintaining relationships with VIP clients, responding to inquiries and resolving any issues in a timely and professional manner.
- VIP Campaigns and Promotions: Support the VIP team in executing personalized promotions and campaigns targeted at high-value customers. Ensure all communications are delivered on time and aligned with the brand strategy.
- Reporting and Analysis: Assist in tracking and reporting VIP activity, providing insights into customer behavior and campaign performance. Help identify opportunities to improve VIP engagement and retention.
- Cross-team Collaboration: Work closely with other departments such as Marketing, CRM, and Customer Support to ensure VIP customers receive consistent, high-quality service across all touchpoints.
- Account Management: Assist in identifying VIPs, monitor their activity, and ensure proactive engagement to understand their needs and deliver the appropriate level of service.
- Event Coordination: Help organize and coordinate VIP events, ensuring a seamless experience for customers. This includes managing invitations, logistics, and follow-up communications.
- Customer Insights: Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.
Requirements
- Relevant experience in customer relationship management, marketing, or hospitality, preferably in roles involving direct interaction with customers or VIP services.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-value customers. Excellent organizational skills and attention to detail are essential.
- Passionate about delivering exceptional customer service, with a proactive approach to anticipating VIP customers' needs.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) is required. Familiarity with CRM tools and data analysis is a plus.
- Intermediate English is sufficient for day-to-day interactions; any additional languages are a plus.
- Interest in iGaming or the entertainment industry is desirable, as is a desire to grow within VIP management.
Benefits
- KTO is licensed for sports betting and online gaming in Brazil, ensuring a safe and regulated environment for our operations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementdata analysisevent coordinationreportingmarketinghospitalityMicrosoft OfficeCRM tools
Soft skills
interpersonal skillscommunication skillsorganizational skillsattention to detailcustomer serviceproactive approachability to multitaskrelationship building
