Customer Care Representative

KSA Integration

Customer Care Representative handling inbound calls and providing resource support for Marine Corps families in a government contractor. Liaising with Marines and delivering guidance toward applicable benefits and entitlements.

Posted 5/15/2026full-timeQuantico • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

CCRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs.
Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs.
The CCR will serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs.
CCR schedules are broken into three shifts to maintain 24/7/365 operations.

Requirements

What you’ll need

Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation.
Familiarity with the organization and functions of the United States Marine Corps.
Must be proficient in Microsoft Office 365.

Benefits

Comp & perks

Hybrid work is available (2 days per week).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Office 365

Soft Skills

communicationliaisonassessmentguidance

Certifications

Active Tier 3 (T3) Background InvestigationNational Agency Check with Local Agency and Credit Checks (NACLC)