Platform Success Analyst – User Engagement, Experience
Kryptr
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇬 Nigeria
Visit company websiteJob Level
Junior
About the role
- Ensure users thrive, engage, return, and refer others
- Design and deliver onboarding experiences
- Monitor user behavior and proactively address drop-offs and churn
- Run surveys, interviews, and check-ins for insights
- Plan and execute lifecycle email campaigns
- Serve as first point of contact for user inquiries
- Resolve issues with speed and clarity
- Track user sentiment and escalate product feedback
- Maintain and improve Help Center content and documentation
- Build and moderate online user communities
- Host virtual events and campaigns to foster user connection
- Act as a power user of Kryptr's platform features
- Collaborate on product feature launches and updates
- Identify bugs or usability issues
- Track key performance indicators and translate user data into actionable recommendations
Requirements
- 1–3 years of experience in customer success, user operations, email marketing, or community management
- Strong communicator who can engage users across channels
- Empathetic but analytical
- Curious, resourceful, and unafraid to get your hands dirty
- Tech-savvy and comfortable navigating platforms, tools, and light data work
- Experience in edtech, SaaS, or community-led product environments (Bonus Points)
- Familiarity with tools like Intercom, HubSpot, Notion, Airtable, or email platforms (Bonus Points)
- Demonstrated ability to manage support operations or engagement campaigns (Bonus Points)
- Experience running online events or moderating user forums (Bonus Points)
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successuser operationsemail marketingcommunity managementdata analysissupport operationsengagement campaignsuser behavior monitoringlifecycle email campaignsbug identification
Soft skills
strong communicatorempatheticanalyticalcuriousresourcefulproblem-solvinguser engagementcollaborationadaptabilityuser sentiment tracking