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About the role
Key responsibilities & impact- Communicate directly with customers via in-app chat, email and telephone
- Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
- Play a central role in the day-to-day management of loan lifecycle events
- Help shape the Lending Operations function and supporting the Head of Business Operations and Head of Lending
- Produce reports on key metrics
- Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite
Requirements
What you’ll need- Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures
- Good knowledge of consumer credit practices and relevant FCA regulation
- 2 years experience working with consumer credit products as minimum
- Positive attitude and willing to learn
- Have worked at a start-up before
- Have experience establishing lending operations in a fintech, bank or lending business
Benefits
Comp & perks- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
- Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
- Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
- Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
- Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
- Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central Manchester.
- Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
- Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
- Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
- Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
- You get full healthcare for you and your nuclear family via Vitality.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
arrears proceduresforbearance procedurescollections proceduresvulnerability proceduresloan lifecycle managementreporting on key metricsconsumer credit practicesFCA regulationlending operationsfintech experience
Soft Skills
communicationownershippositive attitudewillingness to learn