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Tech Stack
About the role
- Review, investigate, and resolve security tickets raised through our client’s monitoring systems and service desk workflows.
- Prioritise and categorise alerts based on severity, impact, and relevance to our client’s threat landscape.
- Maintain accurate and detailed records of investigations, actions taken, and resolution outcomes in our client’s ticketing system.
- Work closely with our client’s internal teams, including infrastructure, application, and compliance teams, to ensure coordinated incident handling.
- Follow and refine client-specific response playbooks and standard operating procedures (SOPs).
- Ensure clear and complete handover documentation between shifts to maintain continuity of operations.
Requirements
- 1–3 years of experience in a SOC or cybersecurity operations role.
- Familiarity with SIEM platforms (e.g., Microsoft Sentinel, LogRhythm), ticketing systems (e.g., ServiceNow, Xurrent), and endpoint protection tools (e.g., Microsoft Defender, SentinelOne).
- Experience supporting and resolving common SOC playbook scenarios (e.g., phishing emails, Windows/Linux malware, Microsoft 365/Entra ID account compromise)
- Strong analytical skills and attention to detail in reviewing logs, alerts, and incident data.
- Understanding of cybersecurity frameworks such as MITRE ATT&CK and NIST.
- Excellent written and verbal communication skills for documenting incidents and collaborating with stakeholders.
- Bachelor’s degree in Computer Science, Information Security, or a related field.
Benefits
- Rotational shifts within a 16x5 schedule (Monday to Friday)
- After-hours and weekend on-call rotation
- Flexibility to support critical incidents outside standard hours when required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecurity operationsincident handlinglog analysisalert prioritizationticket resolutionSIEM platformsendpoint protectionSOC playbook scenarioscybersecurity frameworksdocumentation
Soft Skills
analytical skillsattention to detailwritten communicationverbal communicationcollaboration