Customer Communications Creative & Instore Manager

Kroger

Customer Communications Creative & Instore Manager managing customer communication activations like circular production and store events. Partnering with merchandising and cross-functional teams to ensure brand consistency.

Posted 5/24/2026full-timeSeymour • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Plan, develop, and manage in‑store event activations including Grand Openings, community events, local partnerships, and special store activities.
Develop event marketing materials including circulars, signage, and printed pieces, coordinate production, delivery, and installation.
Partner with Merchandising and cross‑functional teams to align on event goals, timelines, promotional details, and execution expectations.
Coordinate community engagement initiatives with marketing team, store leadership, and community partners.
Lead execution of ceremonial activities such as ribbon cuttings.
Ensure customer inquiries receive timely responses through all platforms.
Analyze customer feedback trends to identify insights and improvement opportunities.
Support department printing and mailing needs.
Maintain organized signage storage, inventory tracking, and replenishment schedules.
Assist with app/website functionality, updates, user experience, and content creation.
Monitor social media platforms for customer questions and respond in a timely manner.
Collaborate with Marketing, Communications & Public Affairs Leader to align communication plans with business strategies.

Requirements

What you’ll need

2+ years of hands‑on experience in digital marketing and communications (email, SMS, website, app, social media)
Highly organized with exceptional attention to detail
Strong workflow and project management skills with ability to balance multiple deadlines
Experience using digital/social communication platforms such as Salesforce Marketing Cloud, Hootsuite, Google, etc. Any loyalty or merchandising experience
Excellent communication skills
Systems and software knowledge
Ability to analyze and solve problems
Experience with general communications, document creation, or coordinating workflow tasks (preferred)
Educational background in Communications, Business, Marketing, or a related field preferred, or equivalent administrative experience.

Benefits

Comp & perks

Lead all in‑store customer communication activations including circular production, promotional signage, store events, and community engagement initiatives.
Support digital content creation and customer engagement across platforms.
Partner with Merchandising, Creative Services, and cross‑functional teams.
Maintain excellence in operational detail, content accuracy, and in‑store communication delivery while demonstrating core values.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital marketingevent marketingcustomer feedback analysiscontent creationproject managementworkflow coordinationsignage productioninventory trackinguser experience

Soft Skills

highly organizedattention to detailstrong communicationproblem-solvingability to balance multiple deadlines