Kroger

Customer Support

• Oversee budgets and results of clerk wages and variable expense; utilize financial tools to analyze results and make recommendations for improvements while coaching district/store teams to achieve goals
• Work with Labor Forecasting Center of Excellence to deliver accurate weekly sales and labor forecast, by store, to achieve all objectives and business plan budget
• Understand, manage, and coach all division scheduling inputs/outputs to include headcount, scheduler roles, forecasted/scheduled/worked hours and all end user functionality
• Implement corporate expense reduction, sanitation and sustainability initiatives for the division
• Support Zero Hunger, Zero Waste in achieving goals
• Develop and maintain vendor relationship while staying in alignment with Corporate ESS and Enterprise Sourcing teams for vendor performance and accountability
• Spend time visiting stores to include night and weekend visits focusing on coaching, teaching, and training
• Monitor and drive KPF metrics such as profit, sales and customer targets for all products/services, including in-store credit applications, prepaid products, kiosks, money services and lottery
• Partner with appropriate parties to correct Sales & Cash opportunities
• Partner with corporate front-end team to deliver on company initiatives and goals on labor optimization, friendly, best practices, and accounting
• Ensure store compliance with federal, state and local laws, and with policy and adherence to standards for the front-end departments (i.e., alcohol, tobacco, WIC, SNAP, etc.)
• Assume division compliance officer responsibilities, including AML responsibilities ; responsible for training, compliance, reporting and record retention, audits, and follow-up
• Manage new/remodel store set-up
• Assist in the installation, training and follow-up on the use of new equipment and work methods
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Division Labor, ESS, FP, Customer Service Manager

Frontend Engineer

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies and promote Company initiatives
• Verify Electronic Article Surveillance Tags are deactivated or removed from products at point of sale and respond to pedestal activations
• Maintain all store accounting functions and prepare bank deposit of excess funds (cash and checks)
• Open and close Customer Service Desk and process refunds, exchanges, money orders, transfers, bill pay, gift cards, purchase orders and equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses; send/receive faxes; administer lost and found; run vendor reports
• Work cooperatively in a high paced and sometimes stressful environment; manage conflict reasonably and nonconfrontationally
• Act with honesty and integrity regarding customer and business information; follow directions and seek assistance when necessary
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults; perform essential functions with or without reasonable accommodation

Front End/Cashier

• Create an outstanding customer experience through exceptional service
• Establish and maintain a safe and clean environment that encourages customers to return
• Assist the department manager in reaching sales and profit goals and monitor quality assurance standards
• Assist in directing and supervising all functions, duties and activities for the Front-end department
• Support day-to-day Front-end operations and assist with execution of best practices and department standards
• Promote trust and respect among associates and collaborate with Front-end associates to promote teamwork
• Answer customer questions regarding products and maintain product knowledge to make suggestions
• Assist with monitoring and controlling supply expenses and managing cash control, sales and cash records
• Manage scheduling of Front-end associates to provide adequate department coverage
• Assist store management with budgets, profit and loss reviews, labor scheduling and department action plans
• Adhere to food safety regulations, ensure proper temperatures in cases and coolers, and maintain temperature logs
• Reinforce safety programs, inspect equipment for preventive maintenance and report safety risks or illegal activity
• Notify management of customer or employee accidents and comply with local, state and federal laws
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
• Must be able to perform essential functions with or without reasonable accommodation

Assistant Department Leader, Front End

• Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home.
• Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger’s driving standards.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
• Provide excellent customer service while delivering orders to the customer
• Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Drive a company vehicle safely and in accordance to Kroger's driving standards
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
• Control and maintain an accurate record of customer deliveries
• Assist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Delivery Driver – Logistics/Customer Service

Ecommerce

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Division Labor, ESS, FP, Customer Service Manager

Front End/Cashier

Assistant Department Leader, Front End

Delivery Driver – Logistics/Customer Service

E-commerce Department Lead