Kroger

Communications

• Plan, develop, and manage in‑store event activations including Grand Openings, community events, local partnerships, and special store activities. • Develop event marketing materials including circulars, signage, and printed pieces, coordinate production, delivery, and installation. • Partner with Merchandising and cross‑functional teams to align on event goals, timelines, promotional details, and execution expectations. • Coordinate community engagement initiatives with marketing team, store leadership, and community partners. • Lead execution of ceremonial activities such as ribbon cuttings. • Ensure customer inquiries receive timely responses through all platforms. • Analyze customer feedback trends to identify insights and improvement opportunities. • Support department printing and mailing needs. • Maintain organized signage storage, inventory tracking, and replenishment schedules. • Assist with app/website functionality, updates, user experience, and content creation. • Monitor social media platforms for customer questions and respond in a timely manner. • Collaborate with Marketing, Communications & Public Affairs Leader to align communication plans with business strategies.

Customer Communications Creative & Instore Manager

Medical Billing and Coding

•Analyze, audit and resolve claims outstanding, denied, or incorrectly paid
•Review and respond to payer correspondence.
•Submit appeals as needed for denied claims.
•Contact insurance companies and navigate payer websites in order to secure and expedite insurance payments.
•Resolves patient billing inquiries.
•Document in detail all actions taken in accounts receivable system.
•Meet productivity expectations as outlined by supervisor.
•Recognize, document and notify Team Lead of trends resulting in nonpayment or incorrectly paid claims.
•Answer and resolve inbound calls from insurance carriers.
•Participate in process improvement initiatives as needed.
•Keep current with Medicare and other third party administrators regulations and procedures.
•Manage any special projects requested by supervisor or team lead.
•Must be able to perform the essential functions of this position with or without reasonable accommodation.

Medical Billing Insurance Specialist

Ecommerce

• Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Learn and implement process improvements as directed by division or enterprise e-Commerce team

e-Commerce Lead

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Customer Communications Creative & Instore Manager

Medical Billing Insurance Specialist

e-Commerce Lead

e-Commerce Department Lead