Division Labor, ESS, FP, Customer Service Manager
Kroger
full-time
Posted on:
Location Type: Hybrid
Location: Seymour • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee budgets and results of clerk wages and variable expense; utilize financial tools to analyze results and make recommendations for improvements while coaching district/store teams to achieve goals
- Work with Labor Forecasting Center of Excellence to deliver accurate weekly sales and labor forecast, by store, to achieve all objectives and business plan budget
- Understand, manage, and coach all division scheduling inputs/outputs to include headcount, scheduler roles, forecasted/scheduled/worked hours and all end user functionality
- Implement corporate expense reduction, sanitation and sustainability initiatives for the division
- Support Zero Hunger, Zero Waste in achieving goals
- Develop and maintain vendor relationship while staying in alignment with Corporate ESS and Enterprise Sourcing teams for vendor performance and accountability
- Spend time visiting stores to include night and weekend visits focusing on coaching, teaching, and training
- Monitor and drive KPF metrics such as profit, sales and customer targets for all products/services, including in-store credit applications, prepaid products, kiosks, money services and lottery
- Partner with appropriate parties to correct Sales & Cash opportunities
- Partner with corporate front-end team to deliver on company initiatives and goals on labor optimization, friendly, best practices, and accounting
- Ensure store compliance with federal, state and local laws, and with policy and adherence to standards for the front-end departments (i.e., alcohol, tobacco, WIC, SNAP, etc.)
- Assume division compliance officer responsibilities, including AML responsibilities ; responsible for training, compliance, reporting and record retention, audits, and follow-up
- Manage new/remodel store set-up
- Assist in the installation, training and follow-up on the use of new equipment and work methods
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Requirements
- Any retail store management or comparable experience
- Strong analytical skills
- Proficient in Microsoft Office with ability to learn Business Objects, Smartview, KTV, Dodeca, Financial Desktop, ePRO, I-Payables, COUPA and P-Card expenses
- Demonstrated initiative and leadership skills
- Strong knowledge of labor and expense management principles to include labor, expense and scheduling
- Ability to effectively communicate with all levels of the organization
- Ability to work closely with senior leadership in corporate and division settings
- Highly organized and proficient at multi-tasking
- Bachelor's Degree
- Any district operations coordinator/field specialist experience
- Any store management or Retail Operations experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
labor managementexpense managementschedulingfinancial analysisvendor managementcompliance trainingauditingreportingmulti-taskingstore set-up
Soft skills
analytical skillsleadership skillscommunication skillsorganizational skillscoachingteachinginitiativecollaborationtrainingproblem-solving
Certifications
Bachelor's Degree