Volunteer Counselor

krisenchat

Berater:in für Kinder und Jugendliche in einer Non-Profit-Organisation mit digitaler Krisenhilfe. Unterstützung in Krisensituationen mit flexibler, remote Beratung.

Posted 5/19/2026part-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Your role will involve providing counseling to children, adolescents and young adults.
Common topics include anxiety, loneliness, depressive symptoms, and problems at school and within the family.
Each chat shift lasts 2.5 hours and can be scheduled at a time of your choosing.
As we operate a 24/7 service, you can distribute your shifts very flexibly throughout the day.
We ask for at least 5 hours of volunteer work per month.
You will be informed about the exact procedures during our onboarding (introduction program).
There will always be a point of contact available, and during chat shifts we ensure you are not alone.

Requirements

What you’ll need

Completed bachelor's degree in Psychology, or psychology bachelor students with additional qualification or extensive counseling experience (mandatory internships alone do not qualify)
Psychotherapists in training or already licensed in procedures recognized under the psychotherapy guidelines
Physicians with additional qualification in psychotherapy
Teachers and educators with additional psychosocial counseling experience
Social workers and social pedagogues with state recognition
After individual review, other similar backgrounds with very extensive psychosocial counseling experience may also be considered
Basic computer skills
Written German language proficiency at C2 level
Provision of an enhanced police clearance certificate is mandatory.

Benefits

Comp & perks

Volunteering with krisenchat is an opportunity to gain experience in an innovative digital counseling field.
Due to the low-threshold nature of the service, you will be exposed to a wide range of topics and crises.
This enables you to expand your knowledge in crisis intervention.
You will work closely with a highly committed and diverse community and benefit from the variety of experiences and peer exchange.
We also offer free supervision sessions in small groups and regular feedback meetings.
Because the training and continuing education of our crisis counselors is important to us, in addition to a comprehensive e-learning program we offer participation in various workshops, expert consultation hours and lectures by external specialists on different topics.
In addition, you will have opportunities to get to know your colleagues through numerous non-clinical, in-person and digital exchange formats.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

psychotherapycounselingpsychosocial counselingpsychological assessmentmental health supportcrisis interventionanxiety managementdepression managementcommunication skillscomputer skills

Soft Skills

empathyactive listeningproblem-solvingflexibilityinterpersonal skillsorganizational skillsteamworkpatiencecultural sensitivityconfidentiality

Certifications

bachelor's degree in Psychologylicensed psychotherapistenhanced police clearance certificate