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Cruise Consultant – Tourism Clerk for Cruises
Kreuzfahrtberater GmbHCruise Consultant providing expert advice on cruise offerings to clients. Mainly responsible for creating travel packages and maintaining customer relationships in the travel industry.
About the role
Key responsibilities & impact- Advise and support prospective and existing customers on cruise travel
- Create customized travel offers and packages
- Book and manage cruises and related travel services
- Maintain customer relationships and develop a base of repeat clients
- Collaborate with cruise lines and other tourism partners
Requirements
What you’ll need- Experience as a tourism clerk (Tourismuskauffrau/-kaufmann) in a travel agency or tour operator, or comparable professional experience (e.g., travel consultant, customer service, onboard ship roles, etc.)
- Confident manner in telephone and email consultations
- Ability to stay organized and maintain oversight in challenging situations
- Team player with a strong focus on customer service and quality
- Comfortable conducting customer conversations in English
- Prior knowledge of cruise lines and cruise ships is desirable
Benefits
Comp & perks- Permanent employment in full- or part-time (minimum 32 hours/week)
- Hybrid working model with flexible office presence and home office
- Additional pay for weekend or holiday shifts (currently about 2 to 3 weekend days per month)
- Comprehensive on-site training (approx. 10 weeks) and a mentor for your onboarding
- 30 days of vacation per year based on a 5-day workweek
- Company pension contribution above the statutory level
- Subsidy for the Deutschland-Ticket or a parking space in our underground garage in Ahrensburg
- Discounted access to EGYM Wellpass (fitness & wellness)
- Team budget for shared events
- Discounted cruises for you and your family and other travel-industry benefits
- Participation in ship inspections and events with our cruise line partners
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceorganizational skillsteam playercommunication skillsconsultation skills