Kreuzfahrtberater GmbH

Cruise Consultant – Travel Agent

Kreuzfahrtberater GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • 🇩🇪 Germany

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Job Level

Junior

About the role

  • Advise and support prospects and customers on cruise travel
  • Create customized travel offers and packages
  • Book and manage cruises and related travel services
  • Maintain customer relationships and build a base of repeat clients
  • Coordinate with cruise lines and other travel partners

Requirements

  • You have experience as a travel agent (Tourism clerk) in a travel agency or tour operator, or comparable professional experience (e.g., travel consultant, customer service, onboard ship roles, etc.)
  • Conducting customer conversations in English is not a problem for you.
  • Prior knowledge of cruise lines and cruise ships is desirable.
  • You are a true team player and consistently prioritize customer service and quality.
  • You excel at telephone and email consultations and always find the right tone.
  • Even when things get hectic, you keep an overview and remain calm under pressure.
Benefits
  • A permanent position in full-time or part-time (min. 32 hrs/week)
  • A hybrid working model combining office presence and home office
  • Premium pay for weekend or public holiday shifts (currently approx. 2–3 weekend days per month)
  • Extensive on-site onboarding (approx. 10 weeks) and a dedicated mentor for your introduction
  • 30 days of vacation per year based on a 5-day workweek
  • Employer contribution to company pension beyond the statutory level and capital-forming benefits (vermögenswirksame Leistungen)
  • Subsidy for the Deutschland-Ticket or a parking space in our underground garage in Ahrensburg
  • Participation in ship inspections and events with our cruise line partners
  • Discounted cruises for you and your family
  • A team budget for joint events
  • Access to EGYM Wellpass to help you stay fit and healthy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
travel bookingcustomer relationship managementpackage customizationtravel consultation
Soft skills
customer serviceteam playercommunicationcalm under pressureorganizational skills