Quality Assurance Analyst

Kreato Global | BPO and Language Solutions

Quality Assurance Analyst at Kreato Global monitoring interpreter performance and ensuring quality standards. Collaborating with teams for continuous improvement in language service delivery.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and evaluating OPI/VRI interpretation sessions, providing coaching and feedback, and ensuring compliance with quality standards. Strong analytical skills and attention to detail are essential for identifying trends and recommending improvements.

Highest-signal resume keywords

OPI/VRI Interpretation ExperienceQuality Assurance (QA) ExperienceCoaching and FeedbackAnalytical SkillsEnglish Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance StandardsPerformance EvaluationQA ReportingTrend AnalysisDocumentation Preparation

Soft Skills

Attention to DetailCollaboration

Industry Keywords

BPOLanguage ServicesCompliance

About the role

Key responsibilities & impact

Monitor recorded OPI/VRI interpretation sessions
Evaluate interpreter performance using QA standards
Provide coaching and performance feedback
Identify quality trends and recommend improvements
Ensure compliance with company and client standards
Prepare QA reports and documentation
Collaborate with Operations, HR, and Training teams

Requirements

What you’ll need

2+ years of OPI/VRI interpretation experience
Previous QA experience in a BPO or Language Services environment preferred
Excellent English communication skills
Strong attention to detail and analytical skills
Experience providing coaching and feedback

Benefits

Comp & perks

Work from home (remote)
Excellent work environment
Opportunities for growth