Kreative Technologies, LLC

Salesforce Administrator

• Manage REAC Salesforce/CRM systems, including profiles, permissions, and role hierarchies to maintain secure and streamlined access.
• Conduct system health monitoring to proactively identify and resolve issues, ensuring high platform uptime.
• Lead data audits and implement validation rules to maintain clean and reliable datasets across the system.
• Develop advanced, user-friendly Flows & customize UI layouts to align Salesforce with business operations, case creation and service operations.
• Create dynamic dashboards and reports for leadership, sales, and service teams to support decision-making and visibility on a monthly and annual basis.
• Implement collaborative Chatter dashboards for case-tracking and communication.
• Automate manual processes using approval processes and validation rules to reduce errors and increase efficiency.
• Restructure relationships between objects (lookup/master-detail) to improve data model efficiency and user navigation.
• Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues.
• Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials.
• Perform other duties as assigned to support team and organizational goals.

Salesforce Manager

ServiceNow

• Lead the configuration, customization, and deployment of ServiceNow GRC, IRM, and CAM modules to meet organizational needs.
• Translate business requirements into functional and technical solutions within ServiceNow.
• Integrate existing governance, risk, and compliance processes into ServiceNow workflows.
• Collaborate with stakeholders to develop and maintain dashboards, reports, and metrics for continuous monitoring.
• Ensure alignment with federal and organizational security frameworks, such as NIST RMF, FISMA, and FedRAMP.
• Provide technical leadership in assessing, implementing, and supporting risk and compliance automation.
• Conduct training and knowledge transfer sessions for end users and administrators.

ServiceNow Integration Engineer

Accountant

• Managing Balance Sheet reconciliations and supporting month-end/year-end close activities.
• Conducting detailed account reconciliations, journal entries, and maintaining GL integrity.
• Preparing monthly financial statements and implementing controls to align with GAAP.
• Handling contract entry/reporting, and processing modifications with a firm grasp of billing and revenue implications.
• Overseeing the invoicing cycle for accuracy and timeliness, using various submission methods (WAWF, IPP, etc.).
• Collaborating with the CFO in financial forecasting and cash flow management.
• Supervising accounts payable and payroll operations, including vendor and credit card transactions, payroll taxes, and benefits.
• Developing, analyzing, and supporting cost proposals for government/commercial clients.
• Enhancing and monitoring accounting policies and procedures.
• Utilizing Excel for complex calculations.

Senior Staff Accountant

Software Engineer

• Utilizes OpenText AppWorks / Content Server Administration and Rhapsody software to develop and design infrastructure and administration solutions in a healthcare environment.
• Assists in planning and executing new implementations or upgrades to improve operational efficiency of FDA systems.
• Explains technical concepts and solutions to information technology personnel, management, and government personnel in an easy-to-understand manner.
• Provides technical expertise in automating, managing, and maintaining business processes.

AppWorks Developer

Platform Engineer

• Successful candidates will be capable of applying their experience and knowledge to create innovative Application Lifecycle Management (ALM) solutions to support both digital modernization and legacy initiatives associated with a variety of health care applications.
• Candidates will be expected to work with senior-level systems and software architects, engineers, and developers to gather requirements, develop and build enterprise ALM solutions based on business needs with robust testing and documentation within an agile environment.
• An understanding of DoD and government security standards and policies are needed to ensure all deployed changes are highly secure and available.
• Typical Duties/Abilities: Work with Technical/Solutions Architects and Business Analysts to translate business requirements and develop consistent ALM strategies into well architected solutions.
• Work closely with functional team to determine feasibility of requirements and collaborate on design ideas and improvements.
• Taking a supporting role in collaborations between the business, architecture, development, and testing teams.
• Execute test plans to ensure quality delivery using test code and unit tests.
• Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed.

Business Manager, Platform Engineer

Solutions Engineer

• Manage and monitor IT systems including infrastructure and systems installations, including configuration, testing, and maintenance
• Implement and maintain strategies for development, deployment, backup, security, and redundancy
• Communicate with executive leadership, clients and stakeholders to provide status, risks, issues and recommended strategies for systems implementations and sustainment
• Implement IT solutions that meeting business mission and requirements including SLAs, cyber security and availability requirements
• Develop documentation including Word, PowerPoint, Excel and Visio to support technical communication with stakeholders
• Review documentation provided by third-party vendors / developers and provide feedback and recommendations

Systems Integration Engineer

Customer Support

• Handle inbound and outbound calls in a call center environment while providing excellent customer service.
• Answer customer inquiries via telephone and respond to requests using professional etiquette.
• Log and update all customer interactions in the tracking system in accordance with call center procedures.
• Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts.
• Provide clients with role assignments for access into subsystems.
• Reset passwords, reactivate IDs, and assist with account access issues.
• Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts.
• Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level.
• Transfer calls (warm/cold) to appropriate staff following established call center procedures.
• Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues.
• Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials.
• Perform other duties as assigned to support team and organizational goals.

Customer Service Representative – Tier 1

Analyst

• Performs software testing, analysis, assessment, including conducting functional, regression, integration, system, user acceptance, and exploratory testing.
• Utilizes security testing practices & tools (e.g., OWASP ZAP, BurpSuite) along with bug tracking & test management tools (e.g., JIRA, TestRail) to conduct root cause analysis for defects and provide detailed reports.
• Establishes and satisfies information assurance and software requirements by analyzing user, policy, regulatory, and resource demands using testing tools and practices, including Selenium, JUnit, and/or TestNG.
• Develops, executes, and maintains complex test plans, test cases, and test scripts; gathers and documents system requirements, determines system specifications, and performs impact analyses.
• Conducts performance testing using JMeter and LoadRunner.
• Assists with developing and maintaining web interfaces utilizing modern frameworks and technologies, specifically SQL/PostgreSQL, Python, Java, React & Angular.
• Analyzes general information assurance and technical problems to provide basic engineering and technical support.
• Communicates with management and Government personnel; prioritizes and organizes efforts in a fast-paced environment.
• Works with CI/CD pipelines & tools (Jenkins, GitLab CI) and security/performance testing tools to deliver automated solutions.

Mid-Level IT System Analyst

Backend Engineer

• Perform database engine installation, patching, upgrading, and maintenance
• Design, develop, deploy, and maintain relational databases, data warehouses, and ETL processes using SQL Server, PostgreSQL, and Oracle
• Perform data analysis, data modeling, and data integration utilizing ERwin or similar data modeling software
• Develop stored procedures, functions, and triggers to support application development
• Automate system deployments and integrations with pipelines while applying orchestration and high availability principles
• Secure database environments according to NIST and DHA standards, including encryption and application of STIGs
• Create and manage database creation, user management, maintenance, and security & password management
• Create backup, restoration, and recovery of application systems including configuration files, settings, processes, permissions
• Execute archive and data retention tasks to migrate data between tiers of storage
• Responsible for testing and installation of all IAVA compliance items
• Perform troubleshooting, tuning, problem diagnosis, and problem resolution as needed
• Coordinate with staff and management to deliver training and presentations and communicate with government personnel