Kraken

Technical Account Manager

• Work with the Client Partner and Client Engineering to drive deep technical engagement, value realisation, and strategic alignment across your accounts
• Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO
• Build and maintain strategic relationships with customer technology leaders in assigned accounts
• Translate Kraken’s technical vision into outcomes that resonate with executive priorities
• Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle
• Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels
• Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform
• Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles
• Drive solution design that ensures scalability, performance, and long-term maintainability
• Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit
• Provide regular reports and updates on project status, performance metrics, and potential improvements
• Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption
• Identify risks within client accounts and develop mitigation strategies
• Triage and manage technical incidents in partnership with support and engineering teams
• Guide configuration and usage decisions to ensure best practices and optimal performance
• Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues
• Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes
• Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering
• Act as a product advocate, gathering client feedback to influence product roadmap decisions.

Platform Engineer

• Help define the strategic direction for Enablement • Lead the evolution of cloud infrastructure, networking, and systems • Manage priorities to ensure initiatives are completed on time • Collaborate with other teams to drive outcomes • Build a strong culture of open communication • Ensure alignment between engineering, design, product, and organization goals

Head of Platform Engineering – Infrastructure

Technical Program Manager

• Lead and execute planning for critical, organization-wide projects
• Manage cross-functional initiatives and coordinate with various teams
• Improve developer experience and implement necessary technical standards

Technical Programme Manager

Product Manager

• Own the long-term outcome strategy for Residential Financials, defining what accurate, on time, compliant and automated billing means at scale
• Drive the evolution of Kraken’s residential financial capabilities by reducing legacy complexity and enabling new and existing clients to adopt the latest core capabilities
• Translate regulatory and client requirements into clear product principles, system constraints and reusable approaches to establish opinionated defaults that minimise manual intervention and lower cost to serve
• Act as the alignment lead across teams delivering residential financial outcomes, including Commercials, Billing, and Payments, ensuring a shared understanding of approach and intent
• Work closely with other Kraken product areas (such as Kraken Flex, Utilities, and Field) to ensure seamless integration with Kraken’s core capabilities
• Lead trade-off discussions, clearly communicating decisions and guiding teams toward scalable, Kraken wide solutions
• Provide clear guidance to Delivery while ensuring the right product and engineering teams are engaged early, without creating bottlenecks or single points of dependency
• Conduct discovery to understand the financial needs of new and existing residential markets and customer segments
• Define the requirements needed to support increasing scale and complexity, ensuring Kraken’s core framework continues to serve the widest possible range of clients and markets

Senior Mission Product Manager

Data Scientist

• Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through working sessions, trainings, and occasional SQL/BI examples.
• Coach client data teams on best practices and help them spot gaps in skills, roles, tools, or process.
• Help clients identify reporting & analytics outcomes they need Kraken to drive and partner with product to deliver these
• Train Kraken’s broader client delivery team on how to ask effective data questions and leverage data to drive business impact.

Technical Account Manager

Head of Platform Engineering – Infrastructure

Technical Programme Manager

Senior Mission Product Manager

Senior Client Data, Analytics Lead