Client Transformation Director
Kraken
Client Transformation Director
Kraken
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteSalary
💰 $200,000 - $300,000 per year
Job Level
Lead
About the role
- Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
- Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
- Develop deep trust with our C-suite client executives
- Lead a team of Client Delivery Leads across functional delivery areas
- Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
- Communicate effectively to stakeholders at all levels, both internally and externally
- Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
- Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations
- Understand the implementation program details and report progress to the client and internal stakeholders
- Embrace the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.
Requirements
- Extensive experience in Regulated Utilities (ideally in the North American market)
- Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)
- Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation
- Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
- Problem solver with an ability to focus conversations on the things that truly matter
- Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
- Team player who can work effectively with national and global teams across Kraken
- Excellent communication and facilitation skills. You are well respected with a natural gravitas
- Client and quality focus; highly effective at building and improving customer relationships as peers
- Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected
- Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:
- Passionate about helping clients (without them, we don’t exist)
- Passionate about technology (we are a tech business disrupting energy)
- Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
- Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)
- Confident in decision-making
- Supportive
- Approachable and fun to work with
- Inclusive
- Resilient, working well under pressure
- Believe in big ambitions and small egos
- Embrace the servant leadership philosophy
