Client Transformation Director

Kraken

full-time

Posted on: 8/18/2025

Origin: • 🇺🇸 United States • Washington

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💰 $200,000 - $300,000 per year

Lead

About the role

Kraken powers energy management software and helps utilities transform operations
The role leads North American utility transformations and directs delivery leaders and engineers
Build-Operate-Transfer methodology to deliver technology and operations transformation
Lead a team of Client Delivery Leads and collaborate with Product leadership to deliver capabilities
Communicate progress and governance to client and internal stakeholders
Ensure business value and governance post-implementation

Extensive experience in Regulated Utilities (ideally in the North American market)
Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)
Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation
Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
Problem solver with an ability to focus conversations on the things that truly matter
Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
Team player who can work effectively with national and global teams across Kraken
Excellent communication and facilitation skills. You are well respected with a natural gravitas
Client and quality focus; highly effective at building and improving customer relationships as peers
Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.