Kraken

Head of Product – Comms

Kraken

full-time

Posted on:

Location Type: Hybrid

Location: London • Connecticut • Massachusetts • United States

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Salary

💰 $230,000 - $280,000 per year

Job Level

Lead

About the role

  • Own the portfolio of products that enable customer engagement across voice and digital channels
  • Build communications as infrastructure for climate impact
  • Lead and grow a team of product managers
  • Scale and modernize an established portfolio
  • Stay close enough to the work to continuously raise the bar for both product excellence and Kraken culture

Requirements

  • 8+ years in SaaS product management, including senior leadership experience
  • Experience with CCaaS, voice platforms, digital messaging, or adjacent customer engagement systems
  • A world-class product mindset with strong opinions held lightly
  • Structured thinking and comfort navigating technical and business trade-offs
  • Strong commercial instincts and a value enablement lens
  • Excellent executive communication skills, written and verbal
  • Hands-on experience using AI in product management, paired with sound judgment about its limits
  • Proven experience coaching and developing product managers
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS product managementCCaaSvoice platformsdigital messagingAI in product management
Soft Skills
leadershipstructured thinkingcommercial instinctsexecutive communicationcoaching